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For Companies At a Glance
- Tasks: Be the go-to person for clients' Trade, Cash, and Asset Servicing queries.
- Company: Join J.P. Morgan, a global leader in financial services and investment banking.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Make an impact by enhancing client relationships and improving service efficiency.
- Qualifications: Previous client-facing experience and strong communication skills are essential.
- Other info: Ideal for self-motivated individuals who thrive in fast-paced settings.
The predicted salary is between 43200 - 72000 £ per year.
Explore a new opportunity in Custody Operations Team at J.P.Morgan!
As a Custody Client Facing Senior Associate in the Custody Operations Team, you will act as asingle point of contact for client’s in respect of their Trade, Cash and Asset Servicing enquiries. You will play a vital role in the day to day management of the Custody Middle office. Our global clients include: Asset/Fund Managers, Asset Owners, Bank and Broker-Dealers, Hedge Funds and Alternative Investors, Insurance and GSEs (Government Sponsored Enterprise).
Job responsibilities
- Provides direct support across a wide variety of products and markets
- Builds strong internal and external working relationships and partnerships with J.P.Morgan clients and operational teams to ensure we provide a best in class service offering
- Provides value add client service and operational subject matter expertise for Asset Servicing, Cash, FX and Trade enquiries
- Performs root cause analysis of Asset Servicing such as COAC\’s (Common Corporate Actions) and Income, Cash, FX and Trade issues / enquiries for internal and external stakeholders and reviews opportunities to encourage them to utilise J.P.Morgan offered products for self-serviceable opportunities
- Identifies of opportunities to reduce client enquiries, improves client STP (Straight-through processing) rates for cash, FX, Asset Servicing and trade instructions, manual fax reduction / any bespoke client processes
Required qualifications, capabilities, and skills
- Previous experience in the client facing role
- Self-motivated, flexible, innovative, adaptable and analytical
- Excellent prioritisation, planning, organisational and time management skills
- Excellent interpersonal skills, confident at interacting with and communication with internal and external parties
- Ability to multitask and work in a fast paced environment essential
Preferred qualifications, capabilities, and skills
- Some industry/product knowledge in Trades, Cash or Asset Servicing would be advantageous
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Custody Client Facing Senior Associate employer: J.P. Morgan
Contact Detail:
J.P. Morgan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Custody Client Facing Senior Associate
✨Tip Number 1
Familiarise yourself with J.P. Morgan's products and services, especially in the areas of Trade, Cash, and Asset Servicing. Understanding their offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of J.P. Morgan, particularly those in Custody Operations or similar roles. They can provide valuable insights into the company culture and expectations, which can be beneficial for your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your client-facing skills and ability to handle complex enquiries. Highlighting your problem-solving abilities will resonate well with the responsibilities outlined in the job description.
✨Tip Number 4
Stay updated on industry trends and news related to custody operations and asset servicing. Being knowledgeable about current events can help you stand out in discussions and show your commitment to the field.
We think you need these skills to ace Custody Client Facing Senior Associate
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Custody Client Facing Senior Associate. Familiarise yourself with the key tasks mentioned in the job description, such as client support and operational expertise.
Tailor Your CV: Customise your CV to highlight relevant experience in client-facing roles, particularly in custody operations or asset servicing. Emphasise skills like prioritisation, organisation, and interpersonal communication that are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of J.P. Morgan's services and how your background aligns with their needs. Mention specific examples of how you've provided value-added client service in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at J.P. Morgan
✨Know Your Products
Familiarise yourself with the various products and services offered by J.P. Morgan, especially in Trade, Cash, and Asset Servicing. Being able to discuss these confidently will demonstrate your industry knowledge and show that you're prepared for the role.
✨Showcase Your Client-Facing Experience
Prepare examples from your previous roles where you successfully managed client relationships. Highlight how you provided value-added service and resolved issues, as this is crucial for a Custody Client Facing Senior Associate.
✨Demonstrate Analytical Skills
Be ready to discuss how you've performed root cause analysis in past positions. Share specific instances where your analytical skills led to improved processes or reduced client enquiries, showcasing your problem-solving abilities.
✨Emphasise Communication Skills
Since the role involves interacting with both internal teams and external clients, practice articulating your thoughts clearly. Prepare to discuss how you've effectively communicated complex information in a way that was easily understood by all parties involved.
