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For Companies At a Glance
- Tasks: Create content strategies and documentation for a top-tier financial services platform.
- Company: Join J.P. Morgan, a leader in global financial services and innovative solutions.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth and development.
- Why this job: Be part of a dynamic team enhancing user experiences for diverse clients worldwide.
- Qualifications: Strong writing skills and experience in content strategy and technical writing are essential.
- Other info: Work closely with UX/UI designers and engage with senior stakeholders.
The predicted salary is between 43200 - 72000 £ per year.
This new role sits within our J.P. Morgan Securities Services business, which delivers best-in-class custody, asset servicing, and data solutions for our global clients.
You’ll support the execution of the Digital Client Experience program for a broad array of integrated business solutions that span investment strategies, fund structures, asset types, and geographies.
As the successful candidate, you’ll create strategies, guidelines, presentations, and documentation. This key role will be highly visible and require working horizontally across the J.P. Morgan businesses and daily interactions with the business, design, product development, and technology communities.
You’ll align with the Securities Services Experience Design team, which includes product, service, and user experience designers, plus user researchers.
Job responsibilities:
- Develop and implement a comprehensive content strategy that aligns with the goals of the Digital Client Experience program and enhances the user experience on the B2B portal. Collaborate with cross-functional teams to ensure content consistency and relevance.
- Create, update, and maintain technical documentation, standards, and help guides to support users in navigating the platform effectively. Ensure all documentation is clear, concise, and accessible to a diverse audience.
- Analyze user feedback and behavior to identify opportunities for improving content and user experience. Work closely with UX/UI designers to integrate content that enhances usability and engagement.
- Establish and enforce content quality standards, ensuring all materials are accurate, up-to-date, and reflect the firm\’s brand voice and messaging. Conduct regular audits to maintain content integrity.
- Serve as a liaison among technical teams, marketing, and other stakeholders to ensure content meets business objectives and user needs. Facilitate workshops and training sessions to promote best practices in content creation and management.
Required qualifications, capabilities, and skills:
- Essential writing experience/understanding
- Content Strategy Development. Proven experience in developing and executing content strategies that align with business goals and enhance user engagement. Familiarity with content management systems and digital platforms is crucial.
- Technical Writing: Strong background in technical writing, with the ability to produce clear and concise documentation, standards, and help guides. Experience in creating content for complex technical products or services is highly valuable.
- User Experience (UX) Design: Understanding of UX principles and experience collaborating with UX/UI designers to create content that improves user experience. Ability to analyze user feedback and behavior to inform content decisions.
- Standards Setting: Experience in establishing and maintaining content standards and guidelines to ensure consistency, quality, and alignment with the firm\’s brand voice. Ability to conduct regular audits and updates to maintain content integrity.
- Communication and Collaboration: Excellent communication skills, with the ability to work effectively with technical teams, marketing, and other stakeholders. Experience in facilitating workshops or training sessions is a plus.
- Senior Audience Engagement: Experience working with senior audiences to hone messaging and ensure content resonates with executive-level stakeholders. Ability to tailor communication strategies to effectively address the needs and expectations of senior decision-makers.
- Strategic messaging and branding
- Digital user experience
- Understanding of technical concepts (e.g., design component functionality), and how to communicate them to a variety of audiences
Preferred qualifications, capabilities, and skills :
- Digital product design principles and systems
- B2B investment or financial services content
- AP Stylebook
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Content Strategist/Technical Writer - Content Design Vice President employer: J.P. Morgan
Contact Detail:
J.P. Morgan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Content Strategist/Technical Writer - Content Design Vice President
✨Tip Number 1
Familiarise yourself with J.P. Morgan's Securities Services and their Digital Client Experience programme. Understanding their business model and how they serve clients will help you tailor your discussions during interviews.
✨Tip Number 2
Network with professionals in the financial services and content strategy fields. Attend industry events or webinars to connect with potential colleagues and learn more about the latest trends in content design and user experience.
✨Tip Number 3
Prepare to discuss your previous experiences in developing content strategies and technical writing. Be ready to share specific examples of how your work has improved user engagement and aligned with business goals.
✨Tip Number 4
Showcase your understanding of UX principles by discussing how you've collaborated with designers in the past. Highlight any projects where your content directly enhanced user experience, as this will resonate well with the hiring team.
We think you need these skills to ace Content Strategist/Technical Writer - Content Design Vice President
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in content strategy development and technical writing. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of user experience principles and your ability to collaborate with cross-functional teams. Mention specific examples of how you've improved content strategies in previous roles.
Showcase Your Technical Writing Skills: Include samples of your technical documentation or content strategies in your application. This will give the hiring team a clear idea of your writing style and ability to create clear, concise materials.
Highlight Collaboration Experience: Emphasise any past experiences where you worked closely with UX/UI designers or technical teams. This will demonstrate your ability to communicate effectively across different departments, which is crucial for this role.
How to prepare for a job interview at J.P. Morgan
✨Showcase Your Content Strategy Skills
Be prepared to discuss your experience in developing and executing content strategies. Highlight specific examples where your strategies have enhanced user engagement or aligned with business goals, especially in a B2B context.
✨Demonstrate Technical Writing Expertise
Bring samples of your technical documentation to the interview. Be ready to explain your process for creating clear and concise help guides, and how you ensure that your content is accessible to diverse audiences.
✨Understand UX Principles
Familiarise yourself with user experience design principles. Be ready to discuss how you've collaborated with UX/UI designers in the past and how you’ve used user feedback to inform your content decisions.
✨Prepare for Senior Audience Engagement
Think about your experiences working with senior stakeholders. Prepare to share how you tailor your messaging to resonate with executive-level audiences and ensure that your content meets their expectations.