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- Tasks: Craft and deliver clear communications during tech incidents to keep stakeholders informed.
- Company: Join J.P. Morgan, a leading global financial services firm with a strong reputation.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a fast-paced team making a real impact in client communications.
- Qualifications: Experience in client service or communications, with strong writing and problem-solving skills.
- Other info: Ideal for those who thrive under pressure and want to develop their communication expertise.
The predicted salary is between 36000 - 60000 £ per year.
Join the Global Banking (GB) Operational Resiliency and Integration team as an Incident Communications Associate, where you’ll play a vital role in supporting client coverage teams during technology and operational incidents. In this position, you’ll be responsible for delivering clear, timely, and accurate communications to keep stakeholders informed and aligned throughout the incident response process. This role operates in a fast-paced, high-stakes environment that demands adaptability, strong problem-solving abilities, and exceptional communication skills.
As a Communications Associate, you will be responsible for crafting and delivering timely, accurate communications during both client-impacting and internal incidents. Your ability to quickly understand complex issues and translate them into clear, concise messages for both technical and non-technical audiences will be critical. In this role, you’ll support our client-facing teams by providing regular updates and assisting with responses to client inquiries and escalations during incidents.
Job Responsibilities:
- Craft urgent, high-quality communications that clearly explain complex technology incidents, including talking points, FAQs, and other critical business messages.
- Partner with client-facing teams to prepare client-ready materials and identify actions to help mitigate client impact.
- Collaborate with legal, operations, service, and technical teams to ensure all communications are accurate, concise, and easy to understand.
- Track and document business impacts during incidents, escalating key issues to management as needed.
Required Qualifications, Capabilities, and Skills:
- Experience at J.P. Morgan, particularly in client service, Global Banking, or Treasury Services.
- Strong understanding of J.P. Morgan’s business model and organizational structure.
- Familiarity with J.P. Morgan’s products, with a focus on channel and payment solutions.
- Excellent written and verbal communication skills, with the ability to tailor messages for both technical and non-technical audiences.
- Proven ability to perform effectively in a fast-paced, high-pressure environment.
Preferred Qualifications, Capabilities, and Skills:
- Background in internal or corporate communications, ideally within technology or financial services industries.
- Strong technical aptitude with familiarity in production environments and incident management processes.
- Proven ability to manage multiple tasks effectively, demonstrating strong prioritization and organizational skills in high-pressure situations.
Communications Associate employer: J.P. Morgan
Contact Detail:
J.P. Morgan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Communications Associate
✨Tip Number 1
Familiarise yourself with J.P. Morgan's business model and organisational structure. Understanding how the company operates will help you communicate more effectively and demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your incident management processes and technical aptitude. Being able to discuss these topics confidently will show that you're prepared for the fast-paced environment of the role.
✨Tip Number 3
Practice tailoring your communication style for different audiences. Since you'll be crafting messages for both technical and non-technical stakeholders, showcasing your adaptability in this area can set you apart.
✨Tip Number 4
Network with current or former employees at J.P. Morgan, especially those in client service or communications roles. They can provide valuable insights into the company culture and expectations, which can help you prepare for your application.
We think you need these skills to ace Communications Associate
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Communications Associate position. Understand the key responsibilities and required skills, especially the need for strong communication abilities and adaptability in high-pressure situations.
Tailor Your CV: Customise your CV to highlight relevant experience, particularly in client service or communications roles. Emphasise any experience you have with technology incidents or in fast-paced environments, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of J.P. Morgan’s business model and your ability to communicate complex information clearly. Use specific examples from your past experiences that demonstrate your problem-solving skills and adaptability.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that your messages are clear and concise. This reflects your attention to detail, which is vital for the role.
How to prepare for a job interview at J.P. Morgan
✨Understand the Role
Make sure you have a solid grasp of what the Communications Associate role entails. Familiarise yourself with the responsibilities, especially around crafting communications during incidents. This will help you demonstrate your understanding of the position and how you can contribute.
✨Showcase Your Communication Skills
Since this role heavily relies on communication, prepare to showcase your written and verbal skills. Bring examples of past communications you've crafted, especially in high-pressure situations, to illustrate your ability to convey complex information clearly.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss scenarios where you've had to think on your feet and solve problems quickly. Highlight your adaptability and how you've managed multiple tasks effectively in fast-paced environments, as these are crucial for the role.
✨Familiarise Yourself with J.P. Morgan
Research J.P. Morgan’s business model, products, and organisational structure. Understanding their operations will not only impress your interviewers but also help you tailor your responses to align with the company's values and needs.
