At a Glance
- Tasks: Enhance service delivery and improve agent performance in a dynamic payments environment.
- Company: Join J.P. Morgan, a leader in financial services with a global impact.
- Benefits: Competitive salary, career development opportunities, and a collaborative work culture.
- Other info: Opportunity to build a vast network and drive meaningful change.
- Why this job: Make a difference in the payments industry while working with top professionals.
- Qualifications: Experience in Payments Ops and strong problem-solving skills required.
The predicted salary is between 63000 - 77000 £ per year.
Are you knowledgeable across Payments Ops and are passionate about service delivery?
Then you found the right position for you!
As a EMEA Cash Network Performance Manager within the JPMorgan Network Management team, you will work closely with provider institutions and in partnership with J.
Morgan Operational teams to ensure service delivery is in line with expectations, managing both provider service failures and enhancements.
In this role you will report to the Global Head of Network Performance Management.
The Network Management team is responsible for managing J.
Morgan's network of Agent Banks and Financial Market Infrastructures (FMIs), ensuring they meet the firm's requirements for oversight of cash and securities services for principal and client activities.
The network of providers includes banks, sub custodians, payment systems, central counterparties, securities depositories, and cheque clearing systems.
Job responsibilities Be responsible for proactively improving agent performance and service delivery, seeking opportunities for service enhancements.
Build a network of contacts with external providers and internal partners to manage projects and drive change.
Account for the investigation and resolution of escalated enquiries
Wanted: EMEA Cash Network Performance Manager – Senior Associate/Vice President in Bournemouth employer: J.P. Morgan
As a leading global financial institution, we pride ourselves on fostering a dynamic and inclusive work environment that empowers our employees to excel. The Head of Markets Tax Operations role offers unparalleled opportunities for professional growth, collaboration across diverse teams, and the chance to drive innovation in tax operations while working in vibrant locations like Spain, Italy, and Hungary. Join us to be part of a culture that values excellence, embraces technology, and prioritises employee development, ensuring you can make a meaningful impact in your career.
