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- Tasks: Be the go-to person for German clients, resolving inquiries and enhancing their experience.
- Company: Join J.P. Morgan's Global Client Support team, a leader in financial services.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Why this job: Leverage AI to solve complex issues and make a real impact on client satisfaction.
- Qualifications: Fluent in German and English, with strong communication and problem-solving skills.
- Other info: Fast-paced environment with opportunities for growth and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Join our Global Client Support team and be the liaison between our German clients and internal operational groups. We leverage Artificial Intelligence to expedite inquiries, allowing you to focus on complex issues and deliver exceptional service. As a Client Service Analyst, you will partner with CSAMs to provide a best-in-class experience, ensuring client inquiries are resolved efficiently and effectively. Be part of a team that values client-centric solutions and continuous improvement.
As a Client Service Analyst in the Global Client Support team, you will act as a liaison with internal operational groups to ensure smooth German client access inquiries. You will work with us to resolve transactional inquiries related to J.P. Morgan’s Wholesale Payments core cash products, leveraging AI and client knowledge to deliver value-added solutions.
Job Responsibilities- Understand clients’ relationship with the bank.
- Develop, maintain, and broaden partnerships with internal and external clients.
- Take ownership of inquiry resolution end-to-end and escalate complaints appropriately.
- Resolve inquiries related to core cash products and track them via an Inquiry Management tool.
- Liaise with other functions to ensure timely resolution for clients.
- Deliver value-added solutions and identify service improvement opportunities.
- Coordinate with the Service Team and internal groups for additional support.
- Promote best practice sharing and support client experience improvement initiatives.
- Recognize non-standard service requests and highlight sales opportunities.
- Investigate and inform senior management of potential process improvements.
- Serve as an individual contributor in the team.
- Excellent oral and written business communication skills in German.
- Strong time management and organizational skills.
- Strong interpersonal skills and problem-solving abilities.
- Proven ability to build relationships and influence outcomes.
- Aptitude to work in a fast-paced environment while balancing client needs and firm interests.
- Capability to determine priorities and maintain a balanced work approach.
- Proficiency with Microsoft Office applications.
- Knowledge of J.P. Morgan’s Wholesale Payment core cash product offering and client portals.
German/English Bilingual Client Service Analyst in Bournemouth employer: J.P. Morgan
Contact Detail:
J.P. Morgan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German/English Bilingual Client Service Analyst in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at networking events. Ask them about their experiences and any tips they might have for landing a role in the Global Client Support team.
✨Tip Number 2
Prepare for the interview by practising common questions related to client service and problem-solving. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Show off your bilingual skills! During interviews, make sure to demonstrate your proficiency in both German and English. This will highlight your ability to communicate effectively with clients and internal teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll be one step closer to joining a team that values client-centric solutions and continuous improvement.
We think you need these skills to ace German/English Bilingual Client Service Analyst in Bournemouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your bilingual abilities and any relevant client service experience to show us you're the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about client service and how your background makes you an ideal candidate for the role. Don’t forget to mention your familiarity with AI and problem-solving skills!
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your written application is clear and professional. Use proper grammar and structure to demonstrate your proficiency in both German and English.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at J.P. Morgan
✨Brush Up on Your Bilingual Skills
Since this role requires excellent communication in both German and English, make sure to practice your language skills. Prepare to discuss your experiences in both languages, and consider doing a mock interview with a friend to get comfortable switching between them.
✨Know the Company Inside Out
Familiarise yourself with J.P. Morgan’s Wholesale Payments core cash products and their client portals. Understanding the company’s values and how they leverage AI for client service will show that you’re genuinely interested and ready to contribute.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've resolved complex client inquiries in the past. Highlight your problem-solving abilities and how you’ve taken ownership of issues from start to finish. This will showcase your capability to handle the responsibilities of the role effectively.
✨Showcase Your Interpersonal Skills
This position is all about building relationships, so be ready to discuss how you’ve successfully collaborated with teams or clients before. Share specific instances where your interpersonal skills made a difference in resolving an issue or improving a process.
