At a Glance
- Tasks: Enhance service delivery and improve agent performance in a dynamic payments environment.
- Company: Join J.P. Morgan, a leader in financial services with a collaborative culture.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Be part of a global team driving change and innovation.
- Why this job: Make a real impact in the payments industry while developing your skills.
- Qualifications: Knowledge of cash products and strong communication skills required.
The predicted salary is between 60000 - 80000 £ per year.
About the role
Are you knowledgeable across Payments Ops and are passionate about service delivery? Then you found the right position for you! As a EMEA Cash Network Performance Manager within the JPMorgan Network Management team, you will work closely with provider institutions and in partnership with J.P. Morgan Operational teams to ensure service delivery is in line with expectations, managing both provider service failures and enhancements. In this role you will report to the Global Head of Network Performance Management. The Network Management team is responsible for managing J.P. Morgan's network of Agent Banks and Financial Market Infrastructures (FMIs), ensuring they meet the firm's requirements for oversight of cash and securities services for principal and client activities. The network of providers includes banks, sub custodians, payment systems, central counterparties, securities depositories, and cheque clearing systems.
Job responsibilities
- Be responsible for proactively improving agent performance and service delivery, seeking opportunities for service enhancements.
- Build a network of contacts with external providers and internal partners to manage projects and drive change.
- Account for the investigation and resolution of escalated enquiries & service issues.
- Conduct service reviews, accurately assessing risk, and ensuring delivery of high-quality reports.
- Use thematic data analysis to improve agent performance.
- Be able to understand LOB requirements and ensuring needs are managed through service level agreements between the firm and the agents in our network.
- Participate in regional and global projects requiring partnership from agent banks and FMIs.
- Be responsible for incident and crisis management, leading external engagement through resolution and ensuring remediation following any agent bank errors.
Required qualifications, capabilities, and skills
- Knowledge of cash related products across the Payments and Markets LOBs.
- A good understanding of the impact of industry and market developments on agent banks.
- Strong team player and the ability to lead with an aptitude for risk management, compliance, and oversight.
- Ability to build excellent working relationships with business partners in LOBs across the firm and with agent banks.
- Excellent communication, negotiation, problem solving and influencing skills.
- Effective project management skills and an ability to contribute to enhancements in processes, controls, and systems.
- Motivated self-starter, with the ability to pick up and learn new skills and knowledge quickly.
- Ability to shape and influence successful outcomes for J.P. Morgan.
EMEA Cash Network Performance Manager in Bournemouth employer: J.P. Morgan
J.P. Morgan is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation in the financial services sector. As an EMEA Cash Network Performance Manager, you will benefit from a culture that prioritises professional growth, with ample opportunities for skill development and career advancement. Located in a vibrant city, employees enjoy a supportive atmosphere, competitive benefits, and the chance to make a meaningful impact within a leading global financial institution.
StudySmarter Expert Advice🤫
We think this is how you could land EMEA Cash Network Performance Manager in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to J.P. Morgan. Attend events, join online forums, and don’t be shy about sliding into DMs on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by knowing your stuff! Research J.P. Morgan’s cash services and recent developments in the payments landscape. Be ready to discuss how your skills align with their needs, especially around service delivery and performance management.
✨Tip Number 3
Showcase your problem-solving skills! In interviews, share specific examples of how you've tackled challenges in previous roles. Highlight your experience with risk management and how you’ve improved service delivery in past positions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team. Keep an eye on new openings and get your application in early!
We think you need these skills to ace EMEA Cash Network Performance Manager in Bournemouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the EMEA Cash Network Performance Manager role. Highlight your experience in Payments Ops and service delivery, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your understanding of cash-related products and your ability to build relationships.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in the past, especially in risk management or service delivery. We love seeing candidates who can think on their feet and drive change effectively!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at J.P. Morgan
✨Know Your Stuff
Make sure you brush up on your knowledge of cash-related products and the Payments Ops landscape. Familiarise yourself with recent industry developments that could impact agent banks, as this will show your passion for service delivery and your understanding of the role.
✨Build Your Network
Before the interview, think about how you can demonstrate your ability to build relationships. Have examples ready of how you've successfully collaborated with external providers or internal teams in the past. This will highlight your teamwork skills and your knack for driving change.
✨Showcase Problem-Solving Skills
Prepare to discuss specific instances where you've managed service failures or enhanced performance. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how you approached challenges and what the outcomes were.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since excellent communication is key for this role, consider doing mock interviews with a friend or using video tools to refine your delivery. Remember, it's not just what you say, but how you say it!
