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- Tasks: Lead training programs to enhance client skills and drive positive outcomes in asset management.
- Company: Join J.P. Morgan, a leader in investment management and private banking solutions.
- Benefits: Competitive salary, professional development, and opportunities for regional travel.
- Why this job: Make a real impact by shaping the skills of client-facing teams in a dynamic environment.
- Qualifications: 10 years of industry experience with strong coaching and interpersonal skills.
- Other info: Collaborative culture with opportunities for growth and innovation.
The predicted salary is between 72000 - 108000 £ per year.
The Asset Management Client Skills Training Team (CST) is dedicated to designing, developing, and delivering consistent skills and knowledge-based training programs for internal stakeholders and external clients. The CST team works closely with the Asset Management Operating Committee to ensure these teams have the skills necessary to improve our client outcomes and experiences. This role is ideal for someone looking to develop connection to the entire Asset Management business.
As the Head of Client Skills EMEA you will play a key role in leading the EMEA region by partnering with regional and global leaders to determine strategic priorities that are aligned with training programs, individual coaching, and delivering client-facing programs such as Consultative Selling, Negotiation Skills and Presentation Skills, along with adoption of our innovative technology platform for both investors and distribution teams. This role will require the skills to manage a team who will train and coach our Client and Investor teams.
Responsibilities
- Engage with leadership, business stakeholders and subject matter experts to determine training and coaching priorities and further shape exercises and workshops, in close coordination with design and participant experience partners.
- Help support the team in the activation & adoption strategy for client-facing & investor teams as we leverage our proprietary tech tools.
- Act as a facilitator and coach to execute training programs, building relationships with stakeholders across our business and partners on our team.
- Champion a culture of innovation and a client-centric mindset.
- Facilitate the delivery of content that not only reinforces foundational programs but also seamlessly transitions to more advanced material, empowering client and investment teams to drive positive outcomes.
- Partner with large asset owner clients to develop the training programs, which will include the design, development, and delivery of training material for clients in on-site regional locations.
- Partner with team members to design new content and refresh existing content.
- Regional travel will be required ~20% of the time.
Required qualifications, capabilities and skills
- 10 years industry experience inclusive of people management experience.
- Extensive client-facing experience in asset management, with a proven ability to build credibility and influence both internal sales teams and external clients or investors.
- Demonstrated success in training, coaching, and developing professionals within the asset management industry, using strong interpersonal and consultative skills to drive sales effectiveness and client engagement.
- Bachelor's degree in a relevant field (such as Finance, Business, or Economics).
- Solution-oriented approach with outstanding communication, presentation, and facilitation skills, able to deliver compelling messages to clients, investors, and sales teams.
- Strategic and creative thinker with experience designing and implementing initiatives that support asset gathering, client retention, and business growth.
- Proven ability to establish and maintain strong relationships with business leaders, sales professionals, and key stakeholders across the asset management landscape.
- Leadership presence and credibility to interact confidently with senior executives, institutional clients, and investors, influencing outcomes and supporting business objectives.
- Have a commercial mindset with the focus on the opportunity for business growth within the region.
- Excellent verbal and written communication skills; Ability to manage competing priorities and multiple priorities in a flexible manner.
About JPMorgan Asset & Wealth Management: J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.
Asset Management, Head of Client Skills Training, EMEA employer: J.P. Morgan
Contact Detail:
J.P. Morgan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Asset Management, Head of Client Skills Training, EMEA
✨Tip Number 1
Network like a pro! Reach out to your connections in the asset management industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their training programs and client engagement strategies so you can showcase how your experience aligns with their needs. We want you to shine!
✨Tip Number 3
Practice your consultative selling and negotiation skills before interviews. Role-play with a friend or mentor to refine your approach. This will help you feel more confident when discussing how you can drive positive outcomes for clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Asset Management, Head of Client Skills Training, EMEA
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Client Skills Training role. Highlight your relevant experience in asset management and training, and show us how you can contribute to our mission of improving client outcomes.
Showcase Your Skills: We want to see your communication and facilitation skills shine through in your application. Use specific examples that demonstrate your ability to engage with stakeholders and deliver impactful training programmes.
Be Authentic: Let your personality come through in your written application. We value authenticity, so don’t be afraid to share your passion for client engagement and innovation in asset management.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it reaches the right people in our team.
How to prepare for a job interview at J.P. Morgan
✨Know Your Stuff
Make sure you’re well-versed in the asset management industry, especially around client skills training. Brush up on key concepts like Consultative Selling and Negotiation Skills, as these will likely come up during your interview.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to discuss your leadership style and past experiences. Think of specific examples where you’ve successfully led training initiatives or coached individuals to improve their performance.
✨Connect with the Company’s Vision
Understand the company’s goals and how the Client Skills Training Team fits into the bigger picture. Be ready to share how your vision aligns with theirs and how you can contribute to enhancing client outcomes and experiences.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving and coaching abilities. Practice articulating how you would handle various training challenges or client interactions, showcasing your strategic thinking and creativity.
