At a Glance
- Tasks: Lead the development of innovative AI solutions to transform client engagement and operations.
- Company: Join J.P. Morgan, a global leader in financial services with a focus on innovation.
- Benefits: Competitive salary, diverse work culture, and opportunities for professional growth.
- Other info: Collaborative environment with a commitment to diversity and inclusion.
- Why this job: Shape the future of AI in finance and make a real impact on business transformation.
- Qualifications: 5+ years in AI operations and strong knowledge of data analytics and process improvement.
The predicted salary is between 80000 - 100000 £ per year.
hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role.
Client360 is one of JPMorgan Chase Commercial & Investment Bank’s strategic pillars, building the future of our business, and unifying the data fabric of all client activity. Combined with external data, Client360 leverages this unique data asset to deliver insight and enterprise rewiring at scale.
Are you passionate about Agentic AI and operational transformation? As the Agentic AI Operations Lead, you will drive the development and management of agentic AI solutions, enabling intelligent automation across Client360. You will help shape the future of Client360, enhance client engagement, and accelerate business-wide growth and transformation.
Within Data, Digital and AI, as the C360 Agentic AI Operations Lead you will be responsible for the product development and technology build of the Agentic AI workbench and integrated control environment. On establishing this platform, you will work hand-in-hand with the platform and data operations teams to pivot their day-to-day activities into agent led workflows.
Job Responsibilities
- Partners with architecture and engineering to establish the future state architecture of the Agentic AI workbench, leveraging market leading agent orchestration, evaluation and connectivity protocols to keep C360 on the cutting edge of agent-led operations.
- Manages the delivery, optimization, and integration of agentic AI operations for Client360, ensuring alignment with CIB-wide goals and organizational objectives.
- Participates in the planning, execution, and risk management of AI operations programs, including frameworks for AI deployment, monitoring, and operational efficiency.
- Supports agentic AI initiatives, from ideation and development to implementation and continuous improvement, adapting to evolving business needs and managing risks.
- Coaches and mentors junior team members on best practices in AI operations management, business analysis, stakeholder engagement, and change management, enabling effective delivery of objectives.
- Collaborates with engineering, operations, and business teams to maintain and enhance agentic AI platforms, ensuring scalability, reliability, and user-centricity.
- Helps define the user experience for Client360 agentic AI operations, focusing on process optimization, data-driven insights, and stakeholder satisfaction.
- Supports foundational business processes that enable Client360 through AI-driven solutions.
- Assists in establishing and monitoring key performance indicators, ensuring agentic AI operations deliver measurable business value and support long-term strategic goals.
- Leverages analytics and AI tools to help derive actionable insights from integrated data and third-party sources, supporting comprehensive client profiles and improved decision-making.
- Understands the needs of internal teams and anticipates future requirements, collaborating with stakeholders across Markets, Payments, Global Banking, and the Private Bank to drive consistency and adoption of agentic AI solutions.
- Utilizes agentic AI operations to deliver personalized client experiences, streamline operations, and enhance decision-making, while supporting regulatory compliance and risk management.
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise delivering AI operations, business initiatives, or transformation programs.
- Strong knowledge of agentic AI systems, service delivery, business process improvement, strategic planning, and data analytics.
- Demonstrated ability to support adoption of key AI operations lifecycle activities including discovery, ideation, development, requirements definition, and value management.
- Experience supporting change within organizations and managing stakeholders across multiple functions.
- Track record of contributing to large-scale AI integration and analytics projects.
- Good understanding of AI integration techniques, data governance, regulatory compliance, and operational risk management.
- Customer-centric mindset with the ability to prioritize and deliver what clients and stakeholders need.
- Experience in working with cross-functional teams and managing stakeholders to drive AI innovation.
- Excellent problem-solving skills and strategic thinking about agentic AI operations and their impact on organizational objectives.
- Strong communication and interpersonal skills, with the ability to articulate and present complex AI concepts and insights to both technical and non-technical audiences.
- Experience with emerging technologies and best practices in AI operations, business analytics, and CRM.
Preferred qualifications, capabilities, and skills
- Experience working in a highly matrixed, complex organization.
- Experience in AI operations management, business process management, CRM systems, or related fields within a financial institution.
- Bachelor’s degree in Business, Data Science, Computer Science, or a related field; advanced degree preferred.
- Experience in ensuring customers and stakeholders are engaged and positive about the AI solutions delivered.
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
ABOUT THE TEAM
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries.
StudySmarter Expert Advice🤫
We think this is how you could land Agentic AI Ops Lead
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like J.P. Morgan. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Agentic AI Ops Lead
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to J.P. Morgan.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on J.P. Morgan's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at J.P. Morgan
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with J.P. Morgan.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at J.P. Morgan will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former J.P. Morgan employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
