Treasury Operations Reconciliation Manager

Are you interested in an opportunity to join our team as a Treasury Operations Reconciliation Manager and use your expertise in treasury, settlements, and management to lead our Treasury Operations Team?

As Treasury Operations Reconciliation Manager, you will be responsible for managing activities within Treasury Operations including treasury settlements, and cash and card settlements. You will also be required to support and build out treasury operation processes in collaboration with a range of partner teams such as product, operations, process engineering, controls, risk & compliance.

The team supports a range of processes including suspense accounts set up and management and ensures secure and efficient operations for the debit card/savings product and credit card. Reconciliation processes range across cash transactions, card transactions, liquidity monitoring, Apple Pay, suspense account management including reporting on write offs, aged breaks and balances. There will be additional products and services to create and manage in the future. You will be expected to help recruit and set up an extended team to support new product and markets, where applicable. You will be expected to bring people management experience to this role and help build and manage a successful and motivated team that adheres to the company's policies and framework and is set up for success.

The main responsibilities of this role are related to managing the Treasury Operations team, from a process as well as team perspective. You will be expected to bring reconciliations as well as process build knowledge to the role. This will involve working with various teams to help design the process, create the journeys, participate in testing, create and maintain up to date documentation including procedures and process maps, create and maintain effective process controls, and create and report on Key performance and Key risk indicators for all processes. The role will require stakeholder management skills and the ability to work effectively across different teams and lead the processes into Business as Usual mode and sustainability.

• Collaborate effectively with partner teams to establish Treasury Operations processes, including developing builds, process maps, and customer journeys, as well as conducting testing and approvals to transition processes to Business as Usual mode.
• Build comprehensive end-to-end processes for the team across various domains.
• Manage relationships and collaborate effectively with internal stakeholders.
• Oversee the recruitment and training of new and existing team members.
• Strategically plan, assign, and supervise team tasks and projects.
• Lead the team, supporting development, providing feedback, and managing performance.
• Ensure a secure and efficient work environment by implementing and ensuring standards, procedures, and compliance with legal regulations, policies, and controls.
• Uphold adherence to risk and control policies.
• Work in partnership with Operations teams to enhance customer experience and address issues.
• Stay informed of best practices by engaging in educational opportunities, understanding industry trends, and engaging with internal stakeholders.

Required qualifications, skills and capabilities:

• A detailed understanding of reconciliation processes across cash and card transactions as well as relevant experience in leading and developing a team.
• Effective decision-making skills that benefit the business and the team.
• Ability to review and develop processes within an Operations environment.
• Effective people management, managing the team's development and career paths and being an inclusive leader who leads by example.
• Ability to work on management information and metrics reporting – analysing and deciphering data and presenting the outcomes to leaders in an effective manner.
• Ability to partner with stakeholders across different teams and locations and managing conflict and difficult conversations.
• Ability to work within strict timelines and deliver with a sense of urgency, ownership and accountability.
• Effective problem solving skills, being able to identify and implement solutions and be able to think strategically.
• Good communication skills, both verbal and written, with the ability to influence others in a positive manner.
• Effective delegation of work within the team, building subject matter expertise.

Preferred qualifications, skills and capabilities:

• Knowledge of reporting and visualization tools such as Alteryx, Tableau.

About Us: J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

About The Team: Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success. Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.