Crisis Management and Global Security Operations Centres Lead EMEA - Executive Director

Global Crisis Management (GCM), an organization within Global Security (GS), establishes and oversees the crisis management process which exists to allow the organisation to assess and respond to a crisis, minimise disruption to the firm, escalate appropriately, and return to business-as-usual (BAU) status as quickly and as efficiently as possible. GCM is responsible for providing 24 hours a day, seven days a week monitoring of incidents potentially impacting the operation of the Firm, and for coordinating with our Resiliency, Real Estate, Human Resources and Technology groups, among others, to respond to events that may affect our employees, clients and customers.

As a Crisis Management and GSOC Lead within Global Security Team, you will be responsible and accountable for the regional operational and tactical delivery of two core product lines and deliverables for Global Security: Global Crisis Management and Global Security Operations Centres (GSOCs).

Reporting to the Head of EMEA Security and Chief Administrative Officer, you will drive global consistency, ensure operational delivery, oversee governance, and lead continuous improvement efforts across the GCM and GSOC product lines.

Job responsibilities

• Deliver all operational facets of GSOC and GCM processes to all EMEA entities, ensuring consistency, timeliness and quality of execution.
• Lead GCM and GSOC team members in the EMEA region to drive the strategic agenda and refine operational delivery.
• Foster, mature and sustain relationships and interdependencies with key partners and stakeholders to GCM and GSOC product lines across the firm.
• Act as the GCM partner to the EMEA Regional Crisis Management Team (RCMT), in support of Global Security senior leadership.
• Lead the scoping, drafting and creation of standards, procedures and job aides related to GCM and GSOC outputs.
• Drive technology integrations, streamlining and adoption across GSOC and GCM processes to enhance service delivery and outputs.
• Strive for continuous improvement and standardisation of the global crisis management, including the ownership of controls, governance, KPI and QA processes.
• Oversee internal and external examinations to deliver high quality responses to crisis management enquiries.
• Oversee financial and budgetary obligations related to GSOC and GCM programs to ensure optimal expenditure and cost management.
• Design, implement and maintain measures, metrics and tolerances to measure GCM and GSOC risk and readiness.
• Lead, manage and sustain third-party, vendor and outsourced relationships and dependencies to GCM and GSOC processes.

Required qualifications, capabilities, and skills

• Extensive experience in a crisis management and security operations centre management (or demonstrably similar) domain.
• Demonstrable experience and expertise in delivering large-scale crisis management programs in global organisations.
• Recognised post-graduate qualifications or certifications in risk, crisis and disaster management.
• Security related accreditations (e.g. Physical Security Professional, Certified Protection Professional etc.).
• A confident and seasoned leader, able to define, drive and communicate the strategic direction and intent of the team while maintaining alignment with global perspectives, requirements and priorities.
• Accountable for profit, loss, headcount and budget. Able to face facts, act swiftly on issues, remove roadblocks and eliminate unnecessary bureaucracy.
• Able to drive development of solutions, products and outcomes aligned to stakeholder requirements and continually identify process improvements and efficiencies.
• Able to leverage experience and market knowledge to drive value-added solutions and dialogue. An established and trusted individual with significant ability to influence a diverse body of stakeholders.
• Able to balance stakeholder needs and requirements with the needs and requirements of the firm, deeply cognizant of budgetary resources and control frameworks.
• Able to understand and apply knowledge of role-related risks while utilising knowledge and lessons learned to proactively consider potential emerging and broader risks to the firm.
• Able to analyse, interpret and resolve regulatory issues and findings in a timely and sustainable manner to prevent recurrence.

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success. The Global Security (GS) team protects the firm’s people and assets, ensuring the safety of business operations through the implementation of technology, best-in-class talent and client collaboration. Teams are responsible for developing safety policies and procedures, customer safety, pre-employment screening, fraud investigations and security operations on a global basis.