Client Service Account Senior Manager- Global Corporate Banking - Executive Director

Are you seeking an exciting opportunity to become part of a dynamic and expanding team in a fast-paced and challenging environment? With our Financial Institution Group business continuing to grow rapidly, this is a unique chance for you to lead the Global Corporate Banking (GCB) Financial Institution (FI) Client Service team, delivering greater value to our clients and stakeholders while supporting our extensive growth agenda.

As a Client Service Account Senior Manager within the Global Corporate Banking team, you will lead the EMEA Financial Institution Client Service team(s) in the professional sphere. You will gather and provide data and feedback to internal business partners and ensure the development and implementation of client service tools. You will be tasked with building strong partnerships across various lines of businesses and functions to ensure smooth service delivery to our clients. The role requires effective management of day-to-day operations, including the ability to organize and execute towards future state strategy for the function. Partner with internal stakeholders, including product, technology, and sales teams, to help direct the future of client service at JP Morgan Chase.

Job responsibilities

• Think and act strategically by defining and driving the direction of the business.
• Drive results by demonstrating a consistent track record, factoring in adverse/risk control issues.
• Innovate by staying abreast of trends and best practices in client service and incorporating these into your approach.
• Build relationships that promote a client/customer-centred organization.
• Deliver the firm through coordinated initiatives and processes in support of business plans.
• Communicate and leverage business knowledge and technical expertise to challenge assumptions and operating models.
• Partner and influence shared purposes through trust and teamwork across businesses and functions.
• Support and expand team member proficiency, including disciplined and integrated performance management and compensation processes.
• Demonstrate firm values by promoting an inclusive work environment.
• Drive a robust risk/control environment by promoting strong controls.
• Build a client-centric culture, focused on delivery, making it easy and delightful to do business with JPMorgan Chase.

Required qualifications, capabilities, and skills

• Extensive Management Experience: A proven track record of successfully managing teams and projects, with the ability to oversee complex operations and drive results.
• Strong Stakeholder Management Skills: Expertise in engaging and influencing key stakeholders at all levels, ensuring alignment and collaboration across the organization.
• Proven Team Leadership and Mentoring: Experience in leading, coaching, and mentoring employees to foster professional growth and build a high-performing team.
• Teamwork and Conflict Resolution: Demonstrated ability to thrive in a team environment, effectively manage conflicts, and mobilize internal resources to achieve common goals.
• Excellent Communication Skills: Superior verbal and written communication abilities, with the capacity to convey complex information clearly and persuasively.
• Presentation and Negotiation Skills: Strong skills in delivering impactful presentations and negotiating favourable outcomes for the organization.
• Strategic Thinking and Change Management: A strategic mindset with a proven ability to develop and execute change initiatives that drive organizational success.
• Risk Awareness and Quality Assurance: Experience in identifying risks and implementing quality assurance measures to ensure successful program setups.
• Relationship Building: Exceptional ability to develop and maintain strong working relationships with internal partners, fostering a collaborative and supportive work environment.

Preferred qualifications, capabilities, and skills

• Industry Expertise: In-depth knowledge of treasury services, including cash management, liquidity solutions, trade finance, and payment processing.
• Financial Acumen: Strong understanding of financial markets, instruments, and regulations affecting treasury operations.
• Client-Centric Approach: A deep commitment to understanding client needs and delivering tailored solutions that enhance client satisfaction.
• Analytical Skills: Ability to analyse complex financial data and market trends to inform strategic decision-making and client recommendations.
• Regulatory Knowledge: Awareness of relevant regulatory requirements and compliance standards in the treasury services industry.
• Project Management: Experience in managing large-scale projects and initiatives, ensuring timely delivery and alignment with strategic objectives.
• Innovation and Adaptability: A forward-thinking mindset with the ability to adapt to changing market conditions and drive innovation in service offerings.

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.