At a Glance
- Tasks: Lead application support, troubleshoot issues, and improve processes for business-critical applications.
- Company: Boden, a stylish and inclusive brand that values collaboration and fun.
- Benefits: Competitive salary, clothing allowance, 30% discount, and generous holiday.
- Other info: Flexible working with a mix of office and remote days.
- Why this job: Make a real impact by ensuring application stability and enhancing user experience.
- Qualifications: Experience in application support, strong communication skills, and a calm, structured approach.
The predicted salary is between 50000 - 60000 € per year.
Stylish, grounded, uplifting – these values live through everything we do at Boden. Without the collaboration, honesty and friendship between our teams, we wouldn’t be where we are today. We curate a world of beauty that’s ethical, inclusive – and importantly – good fun. We inspire you to live your best life. We are Boden.
Overview
The Application Support Lead plays a key role in ensuring the stability, performance, and continuous improvement of business‐critical applications. Working alongside the Application Support Manager (ASM) and partnering closely with the offshore support lead and team, the role provides day‐to‐day operational leadership, technical guidance, and coordination across support activities. This position acts as the bridge between hands‐on technical support and management, ensuring that daily issues are handled effectively while also feeding valuable operational insight into wider service and roadmap planning. Collaboration, clear communication, and a shared understanding across teams are essential to success in this role.
Location: 2-3 days per week at our North Acton office, 2-3 days working from home.
What You Will Do
- Incident Management & Troubleshooting
- Function as the primary operational point of contact in the UK for incidents and BAU activity.
- Be hands-on with troubleshooting and root cause analysis (RCA).
- Keep UK stakeholders, management, and users informed on major incidents, fixes, and planned changes.
- Work closely with the offshore lead to ensure smooth, well-coordinated incident and support activities across regions.
- Operational Leadership & Coordination
- Prioritise incoming work, manage queues, and ensure tasks flow smoothly between onshore/offshore teams.
- Lead daily stand-ups, cross-team discussions and manage the flow of work across our team, internal teams, and third-party suppliers.
- Coach the team to strengthen their system knowledge and confidence in handling complex issues.
- Collaborate with the ASM and Delivery Managers across domain teams to ensure post-incident tasks are reviewed and included in sprints.
- Monitor service levels and performance, sharing insights with the ASM.
- Documentation, Process, and Quality Improvement
- Ensure support documentation and guides (e.g., runbooks, triage runbooks, KT material, compass) are unified, clear and continuously up-to-date.
- Continuously recommend and implement process improvements aligned with best practices.
- Be the gatekeeper of onboarding new applications from domain teams to ensure readiness and supportability.
- Introduce a level of consistency across onshore and offshore.
- Contribute to Strategy and Roadmap
- Extract key insights from day‐to‐day support activities and feed them into the Application Support roadmap.
- Provide operational input to help ensure roadmap items improve stability, reduce incidents, and enhance supportability.
- Share meaningful trends and observations with the Application Support Manager to support strategic decision‐making.
What We Are Looking For
- Strong experience working with third-party suppliers and offshore support/development teams.
- You are someone that leads by example through calmness, structure & reliability.
- Preferable knowledge working with Shopify, S5 and PLM systems.
- You have a solid background in application support/analysis, troubleshooting, and root cause analysis with a sound understanding of complex systems, integrations, and data flows.
- Preferred experience in leading application support teams using Jira automation to streamline ticket routing and updates.
- Shows resilience and determination, stepping beyond standard responsibilities when needed to drive outcomes and support the wider teams.
- You have an inquisitive mindset, constantly seeking to understand the why, what, and when behind everything.
- Remains calm, decisive, and communicative during incidents.
Our Behaviours
- At Boden, how we work matters just as much as what we deliver.
- We keep things simple. We say what we mean, keep each other in the loop, and follow through on what we’ve said we’ll do.
- We care about doing a good job – and we care about each other.
- We’re always kind, often honest, and we will push for high standards without making it heavy.
- We know what we’re good at, we lean on each other when needed, and we show up as a team – taking ownership and getting things done together.
What We Offer
- Competitive salary & targeted annual bonus scheme
- Generous Boden clothing allowance
- 30% discount on all current clothing ranges
- 25 days holiday annual, plus
Application Support Lead in London employer: J.P. Boden & Co. Limited
Boden is an exceptional employer that fosters a collaborative and inclusive work culture, where honesty and friendship are at the core of our values. As an Application Support Lead in our vibrant London office, you will benefit from flexible working arrangements, a competitive salary, and generous perks including a clothing allowance and discounts. We prioritise employee growth through continuous learning opportunities and a supportive environment that encourages innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Lead in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Boden on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Boden's values and culture. Think about how your experience aligns with their focus on collaboration and support. Show them you’re not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your troubleshooting skills! Since the role involves incident management, be ready to discuss real-life scenarios where you’ve successfully resolved issues. This will show you’re hands-on and ready to lead.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Boden team.
We think you need these skills to ace Application Support Lead in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the skills and experiences that align with the Application Support Lead role. Highlight your experience with incident management, troubleshooting, and any relevant systems like Shopify or Jira.
Showcase Your Leadership Skills:Since this role involves operational leadership, don’t forget to mention any previous experience leading teams or projects. We want to see how you’ve managed workflows and supported your team in achieving their goals.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and achievements, as we value communication and clarity just as much as technical skills.
Apply Through Our Website:We encourage you to submit your application through our website for the best chance of being seen. It’s the easiest way for us to track your application and get back to you quickly!
How to prepare for a job interview at J.P. Boden & Co. Limited
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around application support and troubleshooting. Familiarise yourself with the systems mentioned in the job description, like Shopify and PLM systems, so you can confidently discuss your experience and how it relates to the role.
✨Show Your Leadership Skills
Since this role involves operational leadership, be prepared to share examples of how you've led teams or projects in the past. Think about times when you’ve managed incidents or coordinated between teams, and be ready to explain your approach to problem-solving and communication.
✨Emphasise Collaboration
Boden values teamwork, so highlight your ability to work well with others. Prepare anecdotes that showcase your collaborative spirit, whether it’s working with offshore teams or liaising with third-party suppliers. Show them you can keep everyone in the loop and drive outcomes together.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your incident management skills. Think through potential incidents you might encounter in this role and how you would handle them. This will demonstrate your calmness and decisiveness under pressure, which is crucial for the Application Support Lead position.
