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- Tasks: Lead and inspire a team of customer service advisors to enhance performance.
- Company: Leading retail company known for its supportive work culture.
- Benefits: Competitive salary, generous holiday, and a rewarding work atmosphere.
- Why this job: Make a real difference in customer experiences while developing your leadership skills.
- Qualifications: Experience in customer service and strong coaching abilities.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
A leading retail company seeks a Team Manager to enhance the performance of their customer service team in Leicester. The role involves leading a team of customer service advisors, driving performance through effective coaching and management. You will identify improvement areas and ensure exceptional customer experiences.
Offering a competitive salary, generous holiday, and a supportive environment for all employees, this role promises a rewarding work atmosphere.
Hybrid Customer Services Team Lead — Drive Performance in Leicester employer: J.P. Boden & Co. Limited
Contact Detail:
J.P. Boden & Co. Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Services Team Lead — Drive Performance in Leicester
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and performance coaching. We want to show that we can lead a team effectively and drive results!
✨Tip Number 3
Showcase your leadership style! During interviews, share specific examples of how you've improved team performance in the past. We need to demonstrate our ability to enhance customer experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows we’re genuinely interested in being part of the team.
We think you need these skills to ace Hybrid Customer Services Team Lead — Drive Performance in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Team Manager role. Highlight any previous leadership or coaching experience, as well as your ability to drive performance in a customer service environment.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've improved team performance or enhanced customer experiences in the past. We love a good story!
Showcase Your Leadership Style: In your application, let us know about your approach to leading a team. We’re looking for someone who can inspire and motivate others, so share your strategies for effective coaching and management.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at J.P. Boden & Co. Limited
✨Know the Company Inside Out
Before your interview, make sure you research the retail company thoroughly. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Team Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully coached or managed a team, highlighting the positive outcomes of your leadership.
✨Prepare for Performance-Driven Questions
Expect questions focused on performance metrics and improvement strategies. Think about how you've previously identified areas for improvement and the steps you took to enhance team performance. Be ready to discuss specific results and how they benefited the customer experience.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company's approach to customer service, team dynamics, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
