Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers in Germany and beyond with their order needs via phone, email, and chat.
- Company: Boden, a stylish and inclusive online clothing retailer.
- Benefits: Competitive salary, generous clothing allowance, 30% discount, and 25 days holiday.
- Other info: Flexible working with a mix of office and remote days.
- Why this job: Join a fun team and make a real difference in customer experiences.
- Qualifications: Customer service experience and excellent communication skills.
The predicted salary is between 30000 - 42000 £ per year.
Stylish, grounded, uplifting – these values live through everything we do at Boden. Without the collaboration, honesty and friendship between our teams, we wouldn’t be where we are today. We curate a world of beauty that’s ethical, inclusive – and importantly – good fun. We inspire you to live your best life. We are Boden.
Overview
We are an online clothing retailer looking for enthusiastic individuals that want to help us bring our brand alive and support our dedicated customers with all of their order needs from deliveries to refunds and styling to fabrics. As a bi-lingual Customer Service Advisor, your primary role will be supporting our customers in Germany, also supporting our UK and US customers when required. The role is based in our UK operations in the Leicester Contact Centre.
Location: The first 12 weeks of training will be office-based at our Glenfield office, from 9:00am – 5:00pm. There after:
- 3 days per week office-based and 2 days WFH.
- Monday to Friday, with shifts scheduled between 7:00am – 7:00pm (to include 7:00am – 3:00pm, 8:00am – 4:00pm, and 11:00am – 7:00pm).
- 1 in 4 weekend shifts will be required.
- Shift schedules will be provided three weeks in advance.
What You Will Do
- Answering customer enquiries via phone, email, and chat, you’ll bring our Boden Values to life and deliver a memorable experience every time, showcasing the very highest customer service skills.
- You’ll handle orders, delivery enquiries, refund queries, and much more, across multiple markets including the UK, US, and Europe.
- Solve customer issues quickly and smoothly, keeping things on track with our SLAs for top-notch quality, first-contact resolution, and productivity – all while delivering an awesome experience.
- A top-notch knowledge of our products and the confidence to guide customers toward their next big purchase with ease.
What We Are Looking For
- Customer service experience
- Great communication both written and verbal.
- Good listening and problem-solving skills.
- The ability to work well in a team and independently.
- A friendly, lively, and energetic manner.
- The ability to remain calm in challenging situations.
- A flexible approach to changes in a fast-paced environment.
What We Offer
- Competitive salary & targeted annual bonus scheme.
- Generous Boden clothing allowance!
- 30% discount on all current clothing ranges.
- 25 days Holiday annually, plus Bank Holidays.
- Online Portal with an array of discounts on retail & entertainment.
- Virtual GP Service for you and your household!
- Free onsite parking.
We want Boden to be the place everyone wants to work. Friendly, open and tolerant. A best-of-British company with diverse teams, equal opportunities, and fair working and recruitment practices. We believe in hiring the best person for the job whoever they are, helping them thrive in it and celebrating their individuality. We would like to encourage people from a diverse range of backgrounds to apply for our roles. If you need any reasonable adjustments or additional support during your application process, please do not hesitate to let us know.
Bi Lingual Customer Service Advisor - German Team in Leicester employer: J.P. Boden & Co. Limited
Contact Detail:
J.P. Boden & Co. Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bi Lingual Customer Service Advisor - German Team in Leicester
✨Tip Number 1
Get to know Boden's values inside out! When you’re chatting with potential employers, sprinkle in how your personal values align with theirs. It shows you’re not just looking for any job, but you genuinely want to be part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers in both German and English, make sure you can switch between the two languages smoothly. Role-play common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve turned a challenging situation into a positive outcome. Employers love to see how you handle pressure and keep things calm.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really interested in joining the Boden family.
We think you need these skills to ace Bi Lingual Customer Service Advisor - German Team in Leicester
Some tips for your application 🫡
Show Your Enthusiasm: When you're writing your application, let your passion for customer service shine through! We want to see that you’re excited about helping our customers and bringing the Boden values to life.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention any previous customer service roles and how they’ve prepared you for this bi-lingual position. We love seeing how you connect your skills to what we do!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on showcasing your communication skills – it’s what we value in a Customer Service Advisor!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at J.P. Boden & Co. Limited
✨Brush Up on Your Language Skills
Since this role requires you to communicate with customers in German, make sure you're comfortable speaking and writing in the language. Practise common customer service phrases and responses to ensure you can handle inquiries smoothly.
✨Know the Brand Inside Out
Familiarise yourself with Boden's values, products, and customer service approach. Being able to discuss the brand confidently will show your enthusiasm and help you connect with the interviewers.
✨Prepare for Common Scenarios
Think about potential customer issues you might face and how you would resolve them. Prepare examples from your past experience where you've successfully handled difficult situations or provided excellent service.
✨Show Your Team Spirit
Boden values collaboration, so be ready to discuss how you work well in a team. Share examples of how you've contributed to a positive team environment or supported colleagues in achieving shared goals.