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- Tasks: Lead a dynamic team to deliver exceptional customer experiences for German-speaking clients.
- Company: Join Boden, a stylish and inclusive brand that values collaboration and fun.
- Benefits: Competitive salary, generous clothing allowance, 30% discount, and 33 days holiday.
- Why this job: Shape the future of customer service while inspiring a close-knit team.
- Qualifications: Fluent in German and English, with proven leadership experience in customer service.
- Other info: Flexible working options and a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Stylish, grounded, uplifting – these values live through everything we do at Boden. Without the collaboration, honesty and friendship between our teams, we wouldn’t be where we are today. We curate a world of beauty that’s ethical, inclusive – and importantly – good fun. We inspire you to live your best life. We are Boden. **Overview**We are seeking a highly motivated Customer Service Team Manager fluent in German to lead and inspire our customer service team, delivering exceptional experiences for our German-speaking customers.As part of the contact centre leadership team, you will support senior management in driving performance, quality, and efficiency across the team. This is a newly created role, established to enhance the service we provide in these key markets. It’s an exciting opportunity to join at a pivotal time and play a key role in shaping our success moving forward.* **Hybrid/flexible working:** Based in our Leicester office.* **Team size:** You’ll lead a close-knit group of 12–14 Customer Service Advisors.* **Work pattern:** 8am–4pm and 1 in 5 weekends.**What You Will Do*** Use performance data to identify areas for improvement, diagnose root causes of underperformance, and implement actions to improve customer experience and KPI delivery.* Drive a high-performance culture through coaching, performance management, and leading by example.* Communicate clearly and consistently with your team, ensuring messages are understood and acted upon.* Work with HR/People teams to conduct formal performance discussions in alignment with company policies.* Act as an escalation point for customer issues, empowering your team to resolve queries effectively.* Identify and develop talent within your team, fostering self-managed, high-performing teams.* Recognise high performance, retain top talent, and inspire your team to deliver amazing customer experiences aligned with our values.**What We Are Looking For*** Proven experience leading or managing a team, ideally in a customer-facing environment.* Strong coaching and performance management skills with a track record of driving measurable improvements.* Ability to thrive in a fast-paced environment, managing multiple priorities effectively.* Fluency in German and English (written and spoken at C1 level or native proficiency).* Excellent communication, collaboration and stakeholder management skills.* Emotionally intelligent, adaptable, and resilient, with the ability to lead through change.* Strong understanding of customer service operations.* Excellent written and verbal communication skills.* Ability to simplify complex policies/processes into clear guidance.* An analytical and problem-solving mindset.* Comfortable with data analysis and reporting.* Proactive, detail-oriented, and improvement-focused.**What We Offer*** Competitive salary & targeted annual bonus scheme.* Generous Boden clothing allowance!* 30% discount on all current clothing ranges.* 33 days Holiday annually (pro-rated for part-time), inclusive of bank holidays. Bank holidays are considered standard working days.* Online Portal with an array of discounts on retail & entertainment.* Virtual GP Service for you and your household!* Free onsite parking.We want Boden to be the place everyone wants to work. Friendly, open and tolerant. A best-of-British company with diverse teams, equal opportunities, and fair working and recruitment practices. We believe in hiring the best person for the job, whoever they are, helping them thrive in it and celebrating their individuality. We would like to encourage people from a diverse range of backgrounds to apply for our roles. If you need any reasonable adjustments or additional support during your application process, please do not hesitate to let us know. #J-18808-Ljbffr
Bilingual Customer Service Team Manager – German Speaking employer: J.P. Boden & Co. Limited
Contact Detail:
J.P. Boden & Co. Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual Customer Service Team Manager – German Speaking
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Bilingual Customer Service Team Manager role. You never know who might have the inside scoop on openings!
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to team management and customer service. We recommend role-playing with a friend to boost your confidence and get comfortable with your responses.
✨Tip Number 3
Showcase your bilingual skills! During interviews, highlight your fluency in German and English. Share examples of how you've used these skills to enhance customer experiences in previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our amazing team at Boden.
We think you need these skills to ace Bilingual Customer Service Team Manager – German Speaking
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about being bilingual, make sure to highlight your fluency in both German and English. Use examples from your past experiences where you’ve successfully communicated in both languages.
Tailor Your Application: We want to see how you fit into our team! Customise your CV and cover letter to reflect the skills and experiences that align with the job description. Mention specific achievements that demonstrate your leadership and customer service prowess.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your personality.
Apply Through Our Website: To ensure your application gets the attention it deserves, please apply directly through our website. It’s the best way for us to track your application and get back to you quickly!
How to prepare for a job interview at J.P. Boden & Co. Limited
✨Know Your Stuff
Before the interview, make sure you understand Boden's values and how they align with your own. Familiarise yourself with their customer service approach and think about how your experience can enhance their team. This will show that you're genuinely interested in the role and the company.
✨Show Off Your Leadership Skills
As a Customer Service Team Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on coaching and performance management. Be ready to discuss specific situations where you drove improvements and motivated your team.
✨Fluency is Key
Since this role requires fluency in both German and English, practice speaking and writing in both languages before the interview. You might be asked to switch between languages during the conversation, so being comfortable with this will help you stand out as a strong candidate.
✨Data-Driven Mindset
Boden values performance data, so come prepared to discuss how you've used data analysis to drive improvements in customer service. Think of specific metrics you've worked with and how you've implemented changes based on those insights. This will showcase your analytical skills and problem-solving mindset.