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- Tasks: Provide 2nd and 3rd line IT support and enhance service delivery at project sites.
- Company: Leading infrastructure solutions provider in the UK with a focus on innovation.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Play a key role in maintaining high IT standards and improving operational processes.
- Qualifications: Strong troubleshooting skills, communication abilities, and knowledge of ITIL principles.
- Other info: Join a dynamic team dedicated to excellence in IT service and operations.
The predicted salary is between 36000 - 60000 £ per year.
An infrastructure solutions provider in the United Kingdom is looking for a Senior IT Support Technician to provide critical 2nd and 3rd line support. The role involves ensuring effective IT services at project sites, enhancing service delivery, and driving improvements in operational processes.
Candidates must possess strong technical skills in troubleshooting and communication, along with experience in ITIL principles. This position is vital for maintaining high standards across IT Service & Operations and supporting business operations.
Senior IT Support Technician — Project Site IT Lead employer: J. Murphy & Sons Ltd
Contact Detail:
J. Murphy & Sons Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Technician — Project Site IT Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for a Senior IT Support Technician role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss specific examples of how you've tackled 2nd and 3rd line support issues. Highlight your troubleshooting prowess and how you've improved service delivery in past roles.
✨Tip Number 3
Prepare for those tricky questions! Brush up on ITIL principles and be ready to explain how you've applied them in real-world scenarios. This will show that you not only know your stuff but can also drive improvements in operational processes.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for the Senior IT Support Technician position. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Senior IT Support Technician — Project Site IT Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills and experience in ITIL principles. We want to see how your background aligns with the role of Senior IT Support Technician, so don’t be shy about showcasing your troubleshooting expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about enhancing service delivery and driving improvements in operational processes. Let us know how you can contribute to maintaining high standards across IT Service & Operations.
Showcase Your Communication Skills: Since this role involves providing critical support, we need to see your communication skills in action. Whether it’s in your CV or cover letter, give examples of how you’ve effectively communicated with teams or clients in past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at J. Murphy & Sons Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially in troubleshooting and ITIL principles. Be ready to discuss specific scenarios where you've successfully resolved issues or improved service delivery. This will show that you’re not just familiar with the concepts but can apply them effectively.
✨Showcase Your Communication Skills
As a Senior IT Support Technician, communication is key. Prepare examples of how you've communicated complex technical information to non-technical stakeholders. This will demonstrate your ability to bridge the gap between tech and business operations, which is crucial for this role.
✨Understand the Company’s Operations
Research the infrastructure solutions provider and understand their projects and operational processes. Being able to discuss how your skills can enhance their service delivery will set you apart. Tailor your answers to reflect how you can contribute to maintaining high standards across IT Service & Operations.
✨Prepare Questions That Matter
Think of insightful questions to ask during the interview. Inquire about their current challenges in IT support or how they measure success in service delivery. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.
