At a Glance
- Tasks: Support IT operations and ensure smooth project delivery with hands-on technical support.
- Company: Join Murphy, a leading infrastructure solutions provider across the UK, Ireland, Canada, and the USA.
- Benefits: Enjoy a positive work-life balance, employee development, and a collaborative culture.
- Other info: Dynamic environment with opportunities for career growth and development.
- Why this job: Make a real impact by improving IT processes and supporting innovative projects.
- Qualifications: Experience in technical operations and strong customer engagement skills are essential.
The predicted salary is between 24750 - 30250 £ per year.
Murphy is recruiting for an IT Technician to work with the IT Team at Caithness. Operating in the United Kingdom, Ireland, Canada and the USA, Murphy provides better engineered solutions to infrastructure sectors including transportation, water, power and natural resources. So that our teams out on projects can run smoothly, it is vital that we have robust support functions in place. We are committed to fostering an engaging and collaborative work environment in which each person’s career is nurtured and developed. We focus on employee development, providing a culture of innovation and positive work-life balance.
A day in the life of a Murphy IT Analyst / Support Engineer includes:
- Collaborative working both within the IT department and wider business for items including supporting new service go-lives and project delivery.
- Ensuring IT Operations tickets are created for every task undertaken, are appropriately updated, escalated where necessary, completed and closed in line with SLA and Service Desk processes.
- Visiting sites when required to set up IT equipment and ensure that all IT site setups are consistent and to the required standard, delivered according to the set KPI.
- Certifying that all office IT equipment is delivered and collected from users to support agile working.
- Ensuring all Site IT systems and equipment, i.e. switches, wireless access points, are set up to the required standard, updated where applicable, fully documented and, where applicable, asset tagged and tracked in the IT Asset Database.
- Supporting core systems within the desktop and mobile environment with users and the business in the deployment of company mobiles and mobile devices, along with the deployment and ongoing support of Teams rooms VC suites across the business.
- Assisting IT Management in ensuring that IT department procedures and policies are followed.
- Attending and engaging in regular IT departmental and technical meetings to check on departmental achievements, issues, and project progress.
- Keeping all applicable IT Server rooms, workshop areas and project site deliveries tidy and free from safety hazards, and informing IT management of any requirements or issues.
- Seeking to understand business needs and demonstrating creative ways to improve IT processes.
- Undertaking any reasonable duties expected of you.
Previous exposure in a Technical Operations role or equivalent is required, along with previous experience as a hands-on Support Engineer, desk side. Practical experience of Site IT delivery and support is essential, as well as excellent customer engagement, organisational skills, and good patience.
IT Technician in Halkirk employer: J. Murphy & Sons Ltd
Murphy is an exceptional employer, offering a dynamic work environment in Banniskirk or Inverness where innovation and sustainability are at the core of our operations. We prioritise employee growth through continuous training and development opportunities, fostering a collaborative culture that encourages best practices in health, safety, and environmental matters. Join us to be part of groundbreaking projects that not only secure energy for the future but also allow you to make a meaningful impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician in Halkirk
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what J. Murphy & Sons Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges J. Murphy & Sons Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at J. Murphy & Sons Ltd!
✨Direct Apply to J. Murphy & Sons Ltd
Let's not forget to apply directly through the J. Murphy & Sons Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Technician in Halkirk
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at J. Murphy & Sons Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at J. Murphy & Sons Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at J. Murphy & Sons Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
