At a Glance
- Tasks: Engage with communities, manage stakeholder communications, and support project outreach initiatives.
- Company: Join Murphy, a leading engineering firm dedicated to improving lives through infrastructure.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Dynamic role with opportunities for community engagement and personal growth.
- Why this job: Make a real difference in communities while developing your communication and PR skills.
- Qualifications: Experience in public relations and strong relationship-building skills required.
The predicted salary is between 45000 - 55000 £ per year.
Murphy is a leading international, specialist engineering and construction company founded in 1951 with a purpose to improve life by delivering world-class infrastructure. Operating in the United Kingdom, Ireland, Canada and America, Murphy provides better engineered solutions to infrastructure sectors including transportation, natural resources, energy and water. Headquartered in London, Murphy has a number of related businesses: Ground Engineering, Utility Connections, Murphy Plant, Murphy Process Engineering, Pipeline Testing Services, Specialist Welding Services, and Electrical Services. Murphy is a specialist in delivering pipelines, design, structural steel, tunnelling, fabrication, bridges and piling, and has a substantial holding of plant, equipment and facilities. Murphy employs around 4,000 engineers, professional managers and skilled operatives around the world. Together, they work as ‘One Murphy’ - directly delivering the people, plant and expertise needed to make projects a success.
A day in the life of a Murphy Customer Care Officer:
- List and maintain a database of all key stakeholders and interested parties.
- Keep all stakeholders informed about the scheme and especially any activities that may affect the public.
- Support and attend client led customer/stakeholder drop-in sessions.
- Support the investigation of insurance claims on behalf of the client.
- Manage and investigate complaints, both directly and in support of the client.
- Where required join the Considerate Constructors Scheme and maintain a top score.
- Act as the main point of contact between the project and communication teams.
- Work with project teams on site to build relationships with communities impacted by our work and identifying opportunities to support local initiatives in line with our values.
- Support the client’s communications manager in developing internal and external stakeholder plans including communications calendar, key messages, identifying stakeholders, developing methods of engagement.
- In tandem with the client’s communications manager, develop and deliver communications materials and content for review and agreement, as agreed with the project leadership and client.
- Proactively gather information and update relevant comms channels – including digital - with relevant and up-to-date content, including news stories and case studies to be used for internal and external communication.
- Work closely with the site team to support any project community outreach events management including regular team events.
- Plan and deliver local information/engagement events.
- Develop and plan proactive community giving programme, e.g., volunteering, school engagement, and STEM activities with any communications needs including collating case studies and success stories.
- Support emergency incidents on site as needed.
- Minimise disruption during construction, allaying unwarranted fears about delays and provide accurate and timely information.
- Advise and support the project staff on public liaison matters.
Still interested, does this sound like you?
- Demonstration of knowledge and practical application of Public Relations; and Third-Party issues in relation to construction activities.
- Computer literate with a good working knowledge of Microsoft packages.
- Proven track record of building relationships with external and internal stakeholders.
- Experience working on water-based projects is desirable.
Customer Care Officer employer: J. Murphy & Sons Ltd
Murphy is an exceptional employer that prioritises employee growth and development within a collaborative and inclusive work culture. As a Customer Care Officer, you will have the opportunity to engage with local communities, support meaningful initiatives, and contribute to impactful infrastructure projects while enjoying a supportive environment that values your contributions. With a strong commitment to employee well-being and a focus on delivering world-class solutions, Murphy stands out as a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Officer
✨Get Involved in PR Events
Dive into local PR meetups and workshops. Events like these are perfect for getting your face out there, chatting with industry pros, and spotting potential job openings at companies like J. Murphy & Sons Ltd. Plus, it’s a fantastic way to learn about trends and make lasting connections.
✨Showcase Your PR Skills
Start building your personal brand as a PR ace. Use platforms like Twitter and LinkedIn to share your thoughts on current events or PR campaigns you admire. Tagging companies you want to work for, like J. Murphy & Sons Ltd, can catch their eye—especially if your insights resonate!
✨Leverage Your Network
Reach out to friends, family, or connections in the PR field. Even a casual chat can lead to opportunities. If you've got mutual contacts, ask for introductions when applying. Personal recommendations can give your application a nice little boost!
✨Tailor Your Approach
When applying for a full-time PR role, make sure to research J. Murphy & Sons Ltd inside and out. Understanding their campaigns, values, and style allows us to directly align our application and impress during interviews. Don't hesitate to apply through our website—going direct can make a real difference!
We think you need these skills to ace Customer Care Officer
Some tips for your application 🫡
Get Your Story Straight:In public relations, storytelling is everything! Make sure your CV highlights your experience in crafting compelling narratives and managing media relations. Share specific examples of campaigns you've worked on, and don’t forget to include any press coverage you've generated—it's impressive proof of your skills!
Show Off Your Communication Skills:Since PR is all about communication, we want to see your best writing samples. Include pieces like press releases, blog posts, or social media content that you've created. This gives us a taste of your voice and your ability to convey messages clearly and effectively, which is crucial for a role in this field.
Tailor Your Cover Letter:Your cover letter should be more than just a recap of your CV; it’s your chance to shine! Emphasise why PR excites you and how your background fits with the mission of J. Murphy & Sons Ltd. Show us that you’ve done your homework and speak to why you’re passionate about the work we do.
Connect the Dots:When you’re writing your application, think about how your past experiences link to the responsibilities of the role. Mention any internships, volunteer work, or projects that involved public speaking, event planning, or strategic communication. This will help us see how you can seamlessly bring your skills into a full-time position at J. Murphy & Sons Ltd.
How to prepare for a job interview at J. Murphy & Sons Ltd
✨Master the Art of Storytelling
In public relations, storytelling is key. We should prepare compelling narratives about past campaigns or projects we’ve worked on. Think about how we can illustrate our impact and creativity in those stories—be ready to discuss specific examples that showcase our skills in managing media relationships and crafting messages.
✨Know Your PR Tools Inside Out
Familiarity with PR tools like Cision or Meltwater is crucial. We need to be able to discuss how we’ve used these tools in past roles or projects. If we've worked on media lists, press releases, or analytics reports, let’s have those experiences ready to share along with metrics we’ve achieved to back up our claims.
✨Stay Current with Industry Trends
We’ve got to stay sharp on the latest trends and events impacting the public relations field. Having a few insights ready about recent campaigns or shifts in media landscapes can show that we’re engaged and knowledgeable. This will also help us make connections between our experiences and the current state of the industry.
✨Showcase Our Versatility
As full-time PR professionals, we need to demonstrate our adaptability. Be ready to talk about how we've handled challenging situations, managed crises, or adapted strategies on the fly. Employers will appreciate our ability to pivot and find solutions under pressure, so let’s have those scenarios at our fingertips to discuss.
