At a Glance
- Tasks: Lead a busy service department and enhance customer experience at an award-winning dealership.
- Company: Join Hutchings Hyundai Pontypridd, a top employer in the automotive industry.
- Benefits: Enjoy a competitive salary, generous leave, and an exceptional employee benefits package.
- Other info: Monday to Friday role with no weekend work and excellent career development opportunities.
- Why this job: Make a real impact while developing your management skills in a supportive environment.
- Qualifications: 3+ years of management experience in the franchised motor trade required.
The predicted salary is between 32100 - 39200 £ per year.
Hutchings Hyundai Pontypridd are looking to recruit an experienced ambitious, proactive and enthusiastic Assistant Service Manager reporting directly to the Aftersales Managerto lead our busy service department at our award-winning dealership in Treforest.
THIS IS A UNIQUE OPPORTUNITY for someone to make a significant difference, working for a fantastic employer with probably one of the most advanced Brands from a product and after sales systems perspective in the UK market today.
What does the statement above mean?
Hutchings Hyundai Pontypridd provides a brilliant opportunity for the right candidate to develop their management skills whilst being supported by an extremely successful long serving Aftersales Manager in leading the department in its development over the coming years. The workshop currently has 5 technicians with a lead time of quality work that immediately presents the opportunity to expand the technician team and continue that expansion over the mid-term. As an addition to the strong retail and fleet and internal workflow Hutchings Hyundai is also an EV technical centre with a direct link to the manufacturers technical HQ for collaborative support.
We want to speak to EXPERIENCED candidates that have a passion for delivering consistent utilisation and efficiency from a fantastic technical team and to work hands on with the front counter to deliver an excellent customer experience. Hitting the required numbers month in month out is a habit (which all our service departments do, and we will share the way that we set the monthly number based on the sites capacity during the interview).
You need to have a great personality and be able to work closely with your team and the Aftersales Manager in delivering a consistent performance. You will love coaching and developing your technicians and non-productive team members, having the experience, skills and resilience to be involved in every part of the Service departments operation.
The candidate must have good Technical/Systems skills with a minimum of 3 years management experience within the Franchised motor trade and be able to understand the performance data to coach and improve each area of the aftersales business.
You are the face of the Hutchings Hyundai Service Department, and will lead by example in your attitude, enthusiasm and communication both internally, with Hyundai UK and all our customers.
Your selling skills will need to be on point to coach your team to a best-in-class VHC performance and you will be responsible for delivering the Groups VHC development plan with the Hutchings aftersales team.
In summary you will need experience of front counter, workshop control and leadership to get the most out of this position but in return you will get 100% support for all areas of technical, commercial and personal performance that will, for the right candidate, make this a personally and financially rewarding position.
This is a Monday to Friday role. We do not operate our Service Departments on the weekends.
In addition to the financial package, you will also receive probably the best EMPLOYEE BENEFITS PACKAGE in South Wales of which the details are below:
- Reward - Basic Salary - £32,100 with £39,200 OTE
- Monday to Friday - no weekends.
- Company pension with 5% company contribution.
- 5 x your annual earnings - Life Assurance policy (death benefit).
- Personal private medical insurance with Vitality.
- 22 days annual leave plus public holidays.
- Additional days leave for your birthday.
- Free tea and coffee making facilities.
- Staff well-being programme.
- Free eye tests and contribution to new eye wear.
- Accident and Injury insurance with up to 6 months full pay.
If the sound of this role appeals to you, please apply and start your Career Development with Hutchings Motor Group for an exciting, rewarding and fun 2025.
If you are shortlisted for this position, we will arrange the first part of the interview process with you within 48 hours of receiving your application.
Due to the unique opportunity this presents we expect a strong response so if you have an interest please apply early as we react and respond very quickly to quality applicants.
Job Type: Full-time
Pay: £32,100.00-£39,200.00 per year
Benefits:
- Additional leave
- Canteen
- Company events
- Company pension
- Employee discount
- Health & wellbeing programme
- On-site parking
- Private medical insurance
Experience:
- franchise service department: 3 years (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Assistant Service Manager in Pontypridd employer: J F Hutchings
Hutchings Hyundai Pontypridd is an exceptional employer, offering a vibrant work culture that prioritises employee development and well-being. With a strong focus on teamwork and support from experienced management, employees can thrive in their roles while enjoying an impressive benefits package, including private medical insurance and generous leave policies. Located in Treforest, this award-winning dealership not only provides a unique opportunity to lead a dynamic service department but also fosters a rewarding environment for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Service Manager in Pontypridd
✨Tip Number 1
Get to know the company inside out! Research Hutchings Hyundai Pontypridd, their values, and what makes them tick. This way, when you chat with them, you can show off your enthusiasm and how you fit into their culture.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience in the franchised motor trade and how you've led teams before. Highlight your coaching skills and how you can help the service department hit those monthly targets.
✨Tip Number 3
Show your personality! The role needs someone who can connect with both the team and customers. Be yourself during interviews and let your passion for delivering excellent customer experiences shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed quickly. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Assistant Service Manager in Pontypridd
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about leading a team and delivering excellent customer experiences. Share specific examples of your past successes in similar roles.
Tailor Your CV:Make sure your CV is tailored to the Assistant Service Manager position. Highlight your management experience in the franchised motor trade and any relevant technical skills. We love seeing candidates who take the time to align their experience with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications and experience.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, it shows you’re serious about joining our team at Hutchings Hyundai.
How to prepare for a job interview at J F Hutchings
✨Know Your Stuff
Make sure you brush up on your technical knowledge and systems skills relevant to the franchised motor trade. Be prepared to discuss your experience managing a service department and how you've used performance data to improve operations.
✨Show Your Leadership Skills
During the interview, highlight your experience in coaching and developing team members. Share specific examples of how you've led a team to achieve targets and improved customer experiences in previous roles.
✨Be Enthusiastic and Personable
Remember, you're the face of the service department! Show your personality and enthusiasm for the role. Engage with the interviewers and demonstrate your ability to communicate effectively with both your team and customers.
✨Prepare Questions
Have a few thoughtful questions ready about the dealership's goals and how they measure success. This shows your genuine interest in the position and helps you understand how you can contribute to their vision.
