At a Glance
- Tasks: Lead the night shift, ensuring top-notch customer service and safety standards.
- Company: Join Wetherspoon, a welcoming and inclusive workplace.
- Benefits: Earn £14 per hour with flexible hours and career growth opportunities.
- Other info: Perfect for those looking to start their career in hospitality.
- Why this job: Make a real difference in guest experiences while working overnight.
- Qualifications: Strong customer service skills; previous experience is a plus.
The predicted salary is between 29120 - 29120 € per year.
Responsible for maintaining excellent standards of customer service at all times, with particular attention to all aspects of fire safety. Wetherspoon has built its success on delivering the best CQSMA standards. This means cleanliness, quality, service, maintenance, and atmosphere. You will ensure the delivery of these standards and the safe running of the hotel overnight, handling reservations and dealing with enquiries.
You will also complete hourly security checks and be responsible for evacuation in cases of emergency. The completion of the duty manager logbook is essential for maintaining accurate records, as you will be responsible for reporting all accidents and incidents. Full adherence to all aspects of licensing law, trading standards, customs is required.
Wetherspoon promotes an inclusive working environment where everyone is welcome. When you’re at work, we want you to feel comfortable being yourself. Whatever your background, preferences or beliefs, we’ll ensure that you have the skills and knowledge you need for a great career with us.
If a high number of applications is received, this vacancy may close early.
Hours per Week: 32
- Monday: Flexible
- Tuesday: Flexible
- Wednesday: Flexible
- Thursday: Flexible
- Friday: Flexible
- Saturday: Flexible
- Sunday: Flexible
Hotel night shift leader in Somerset employer: J D Wetherspoon
Wetherspoon is an exceptional employer, offering a vibrant and inclusive work culture that values every team member's individuality. As a Hotel Night Shift Leader at The Duke of Wellington in Minehead, you will benefit from competitive pay, comprehensive training, and opportunities for career advancement within a company renowned for its commitment to high standards of service and customer satisfaction. Join us to be part of a supportive team that prioritises your growth and well-being while ensuring a safe and welcoming environment for all guests.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel night shift leader in Somerset
✨Tip Number 1
Network like a pro! Chat with folks in the industry, attend local events, or even pop into the pub for a casual chat. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your personality! When you get to the interview stage, let your true self shine through. Wetherspoon values inclusivity, so being authentic can really set you apart from the crowd.
✨Tip Number 3
Prepare for those tricky questions! Think about how you’d handle customer service scenarios or emergency situations. Practising your responses can help you feel more confident when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest vacancies right there, making your job search a breeze.
We think you need these skills to ace Hotel night shift leader in Somerset
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've maintained high standards and dealt with enquiries in the past. Use specific examples to show us you can keep our guests happy!
Emphasise Safety Awareness:Since fire safety and security checks are key parts of this role, don’t forget to mention any relevant experience you have. We’re looking for someone who takes safety seriously and knows how to handle emergencies.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. Make it easy for us to see why you’d be a great fit for the night shift leader position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at J D Wetherspoon
✨Know Your Standards
Familiarise yourself with Wetherspoon's CQSMA standards. Be ready to discuss how you would maintain cleanliness, quality, service, maintenance, and atmosphere during your shift. Showing that you understand these key areas will impress the interviewers.
✨Safety First
Since fire safety and emergency procedures are crucial for this role, brush up on relevant protocols. Be prepared to explain how you would handle security checks and what steps you would take in case of an emergency. This shows you take safety seriously.
✨Customer Service Focus
Think of examples from your past experiences where you delivered excellent customer service. Be ready to share specific situations where you went above and beyond to ensure guest satisfaction, as this is a key part of the job.
✨Logbook Importance
Understand the significance of maintaining accurate records in the duty manager logbook. You might be asked about how you would document incidents or accidents, so think about how you would approach this responsibility.
