At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and ensure a safe environment.
- Company: Join Wetherspoon, a vibrant and inclusive workplace.
- Benefits: Enjoy competitive pay, free meals, discounts, and bonus opportunities.
- Other info: Structured training and career progression opportunities available.
- Why this job: Gain valuable experience in hospitality while working flexible evening hours.
- Qualifications: Friendly attitude and willingness to learn; no prior experience needed.
The predicted salary is between 12 - 15 £ per hour.
Benefits
- Competitive rate of pay
- A free meal and a drink while working
- 20% discount on all food, drinks and hotel accommodation for you and up to three guests when not working
- £1 extra per hour for hours worked during midnight–5:59am
- Bonus scheme – earn up to 19% of pay
- Availability of guaranteed‑hours and variable‑hours contracts
- Paid holiday
- Free shares after a qualifying period
- Loyalty reward scheme
Role Responsibilities
- Interact politely with guests – greeting them, saying "thank you" and "goodbye"
- Maintain office administration in line with company policies and GDPR
- Carry out administrative tasks such as reservations, cancellations, no‑shows, managing check‑ins and check‑outs, and provide reports as required
- Check that all bedrooms, conference rooms and other areas under your responsibility are cleaned and maintained within guidelines
- Conduct regular security checks, including fire safety checks, throughout your shift and report any issues to your line manager
- Report security issues, safety hazards, accidents, incidents and maintenance issues to the manager on duty
- Be responsible for evacuation in case of emergency, liaising with guests and emergency services
- Complete required induction, role‑specific and ongoing refresher training and contribute to continuous improvement
Progression and Development
- Structured on‑the‑job training
- Apprenticeships and management academies
- Cross‑training into other areas (bar, floor, kitchen)
- Opportunities to progress into team‑leader, shift‑leader roles and beyond
Wetherspoon promotes an inclusive working environment where everyone is welcome. Wherever you come from or what your background is, we ensure you have the skills and knowledge needed for a great career with us. This role is not suitable for under‑18s because of lone working. Other roles, including front‑of‑house and kitchen positions, may be available.
Hours per Week
15 hours per week.
Monday: 18:00–23:00
Tuesday: 18:00–23:00
Wednesday: 18:00–23:00
Thursday: Flexible
Friday: Flexible
Saturday: Flexible
Sunday: Flexible
Guest Services Host – Receptionist & Admin (Evenings) in Salisbury employer: J D Wetherspoon
Wetherspoon is an exceptional employer that values its staff by offering competitive pay, a range of benefits including free meals and discounts, and a supportive work culture that encourages personal growth and development. With structured training programmes and opportunities for progression into leadership roles, employees can thrive in a welcoming environment that celebrates diversity and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Host – Receptionist & Admin (Evenings) in Salisbury
✨Tip Number 1
Get to know the company culture! Before your interview, check out Wetherspoon's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! As a Guest Services Host, you'll be interacting with guests all the time. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation with a smile.
✨Tip Number 3
Dress to impress! Even if it's an evening role, looking smart and professional can make a great first impression. It shows you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Guest Services Host – Receptionist & Admin (Evenings) in Salisbury
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show us what makes you unique.
Tailor Your Application:Make sure to customise your application for the Guest Services Host role. Highlight any relevant experience or skills that match the job description, especially those related to customer service and administration.
Proofread, Proofread, Proofread!:Before hitting send, give your application a good once-over. Typos and errors can make a bad impression, so take the time to ensure everything is clear and professional.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at J D Wetherspoon
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Guest Services Host. Familiarise yourself with tasks like managing check-ins and check-outs, handling reservations, and ensuring guest satisfaction. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a receptionist, you'll be interacting with guests regularly. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone or resolved a tricky situation. This will demonstrate your ability to create a welcoming atmosphere.
✨Be Ready for Scenario Questions
Expect to be asked how you'd handle specific situations, like a guest complaint or an emergency. Practice your responses to these types of questions, focusing on your problem-solving skills and ability to stay calm under pressure. This will show that you're prepared for the challenges of the job.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Even if the workplace has a casual dress code, looking polished shows that you take the opportunity seriously. It also reflects your understanding of the hospitality industry’s standards.
