At a Glance
- Tasks: Deliver friendly customer service and create a welcoming atmosphere for guests.
- Company: Join Wetherspoon, a UK Top Employer with a fun and inclusive culture.
- Benefits: Competitive pay, free meals, discounts, and bonus opportunities.
- Other info: Great training programmes and opportunities for advancement within the company.
- Why this job: Perfect for those seeking flexible hours and career progression in hospitality.
- Qualifications: No experience needed, just a positive attitude and willingness to learn.
The predicted salary is between 26600 - 26600 £ per year.
The ideal applicant. We’re looking for fun, enthusiastic, passionate people to join our hard-working teams. No experience is needed, just a good attitude, a willingness to learn and a calm head under pressure. As a UK Top Employer with an award-winning training programme, we know that we can teach you the skills you’ll need to succeed. Whether you’re looking for a long-term career or just some extra shifts, if you’re reliable, friendly and love working as part of a team – this role could be perfect for you.
What’s in it for you?
- Competitive rate of pay
- A free meal and a drink when working
- 20% discount on all food, drinks and hotel accommodation (for you and up to three guests) when not working
- £1 extra per hour for hours worked during midnight-5:59am
- Bonus scheme – earn up to 19% of your pay
- Availability of guaranteed-hours contracts and variable-hours contracts
- Paid holiday
- Free shares (after a qualifying period)
- Loyalty reward scheme
The role
At a glance, your role is to deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all guests.
Duties Include
- Interacting politely with guests – greeting them, saying ‘thank you’ and ‘goodbye’.
- Maintaining office administration in line with company policies and GDPR.
- Carrying out administrative tasks, reservations, cancellations and no-shows, managing check-ins, check-outs and aftercare, providing reports as necessary (e.g. for housekeeping or management tasks).
- Checking that all bedrooms/conference rooms and all other associated areas under your responsibility are cleaned and maintained within guidelines.
- Conducting regular security checks, including fire safety checks, throughout your shift, reporting any issues to your line manager.
- Reporting any security issues, safety hazards, accidents, incidents and/or maintenance issues to the manager on duty.
- Being responsible for evacuation in the case of emergency, liaising with guests and the emergency services.
- Completing required induction, role‑specific and ongoing refresher training and contributing to continuous improvement.
Progression and development
Most Wetherspoon team leaders and managers started in the kitchen or behind the bar. If you’re looking to progress, we can support your development with:
- Structured on-the-job training.
- Apprenticeships and management academies.
- Cross‑training into other areas (bar, floor, kitchen).
- Opportunities to progress into team‑leader and shift‑leader roles and beyond.
Wetherspoon promotes an inclusive working environment where everyone is welcome. When you’re at work, we want you to feel comfortable being yourself. Whatever your background, preferences or beliefs, we’ll ensure that you have the skills and knowledge you need for a great career with us. This role is not suitable for under‑18s because of lone working. There may be other roles available, including front‑of‑house and kitchen roles. If a high number of applications is received, this vacancy may close early.
Hours Per Week
16
Monday Hours Flexible
Tuesday Hours Flexible
Wednesday Hours Flexible
Thursday Hours Flexible
Friday Hours Flexible
Saturday Hours Flexible
Sunday Hours Flexible
Receptionist employer: J D Wetherspoon
At Wetherspoon, we pride ourselves on being a UK Top Employer, offering a vibrant work culture that values enthusiasm and teamwork. With competitive pay, generous discounts, and a commitment to employee development through structured training and progression opportunities, we create an environment where you can thrive, whether you're seeking a long-term career or flexible shifts. Join us at The Furness Railway in Barrow-in-Furness, where your contributions are recognised and rewarded, and every day brings the chance to make a difference in our guests' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like J D Wetherspoon and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at J D Wetherspoon and let us see your personality shine through!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and J D Wetherspoon.
Get Familiar with Our Brand:Before applying, take some time to learn about J D Wetherspoon and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at J D Wetherspoon
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress J D Wetherspoon.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which J D Wetherspoon will surely appreciate.
