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- Tasks: Lead the night shift, ensuring top-notch customer service and safety standards.
- Company: Join J D Wetherspoon, a renowned hospitality brand known for its quality and atmosphere.
- Benefits: Enjoy flexible hours, a supportive work environment, and opportunities for career growth.
- Why this job: Be part of a dynamic team, enhance your leadership skills, and make a real impact on guest experiences.
- Qualifications: Must be over 18, with strong communication skills and a passion for customer service.
- Other info: Inclusive workplace where you can truly be yourself; proof of right to work in the UK required.
The predicted salary is between 28000 - 36000 £ per year.
Hotel night shift leader
The Admiral of the Humber, Kingston Upon Hull
Salary: £13.50
Closing Date: 15-01-2026
Hours Per Week: 24 (22:00-6:00 everyday)
Responsibilities
Responsible for maintaining excellent standards of customer service at all times, with particular attention to all aspects of fire safety.
Wetherspoon has built its success on delivering the best CQSMA standards. This means cleanliness, quality, service, maintenance, and atmosphere.
You will ensure the delivery of these standards and the safe running of the hotel overnight, handling reservations and dealing with enquiries.
You will also complete hourly security checks and be responsible for evacuation in cases of emergency. The completion of the duty manager logbook is essential for maintaining accurate records, as you will be responsible for reporting all accidents and incidents.
Full adherence to all aspects of licensing law, trading standards, customs & excise regulations, food hygiene, and health & fire safety will be required.
Qualifications
Professional and well presented, you should have good conversational English and an excellent customer service focus.
The ability to communicate with people at all levels is essential, and you should also be self‑motivated and able to bring a high level of enthusiasm to everything you do.
You should respond well to pressure and be confident in handling people in emergency or conflict situations.
You will also need to have a fixed place of residence reasonably close to the pub and have proof of right to work in the UK.
Eligibility
You must be over 18 to work in our hotels; however, if you are younger, we may still have positions available for you—please search for kitchen or floor staff vacancies.
Inclusiveness
Wetherspoon promotes an inclusive working environment where everyone is welcome.
When you’re at work, we want you to feel comfortable being yourself. Whatever your background, preferences or beliefs, we’ll ensure that you have the skills and knowledge you need for a great career with us.
Note: If a high number of applications is received, this vacancy may close early.
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Hotel night shift leader employer: J D Wetherspoon
Contact Detail:
J D Wetherspoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel night shift leader
✨Tip Number 1
Familiarise yourself with the CQSMA standards that Wetherspoon upholds. Understanding these standards will not only help you in interviews but also demonstrate your commitment to maintaining high service quality.
✨Tip Number 2
Showcase your ability to handle emergency situations confidently. Prepare examples from past experiences where you successfully managed a crisis or conflict, as this is crucial for the night shift leader role.
✨Tip Number 3
Highlight your customer service skills during any interactions. Be ready to discuss how you've gone above and beyond for customers in previous roles, as this aligns perfectly with Wetherspoon's focus on excellent service.
✨Tip Number 4
Research the specific hotel location you'll be applying to. Knowing about The Furness Railway and its unique aspects can help you tailor your conversation and show genuine interest in the position.
We think you need these skills to ace Hotel night shift leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Hotel Night Shift Leader position. Highlight your relevant experience in customer service, fire safety, and emergency handling.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job. Emphasise your customer service focus, ability to work under pressure, and any previous management experience in hospitality.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you have maintained high standards in previous positions and your commitment to safety and customer satisfaction.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at J D Wetherspoon
✨Know Your Customer Service Standards
Familiarise yourself with the CQSMA standards that Wetherspoon upholds. Be prepared to discuss how you would maintain cleanliness, quality, service, maintenance, and atmosphere during your shift.
✨Demonstrate Emergency Preparedness
Since the role involves handling emergencies, be ready to explain how you would manage a situation requiring evacuation or security checks. Share any relevant experiences that showcase your ability to stay calm under pressure.
✨Showcase Your Communication Skills
As the night shift leader, you'll need to communicate effectively with both guests and staff. Practice articulating your thoughts clearly and confidently, and think of examples where you've successfully resolved conflicts or handled difficult situations.
✨Highlight Your Enthusiasm and Motivation
Wetherspoon values self-motivation and enthusiasm. Be sure to convey your passion for the hospitality industry and your commitment to providing excellent customer service. Share what excites you about this role and working in a hotel environment.
