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- Tasks: Lead the night shift, ensuring top-notch customer service and safety standards.
- Company: Join J D Wetherspoon, a renowned pub chain known for its quality and atmosphere.
- Benefits: Enjoy a competitive salary of £13.50 and a supportive, inclusive work environment.
- Why this job: Perfect for those who thrive under pressure and want to make a difference in hospitality.
- Qualifications: Must be over 18, with good English skills and a passion for customer service.
- Other info: Flexible roles available for younger applicants; check out kitchen or floor staff positions.
The predicted salary is between 28000 - 36000 £ per year.
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Pub
The Guild Hall and Linen Exchange, Dunfermline
Job Ref
633078
Job Title
Hotel night shift leader
Pub
The Guild Hall and Linen Exchange, Dunfermline
Salary
£13.50
Closing Date
27-07-2025
Vacancy Description
Responsible for maintaining excellent standards of customer service at all times, with particular attention to all aspects of fire safety.
Wetherspoon has built its success on delivering the best CQSMA standards. This means cleanliness, quality, service, maintenance, and atmosphere.
You will ensure the delivery of these standards and the safe running of the hotel overnight, handling reservations and dealing with enquiries. You will also complete hourly security checks and be responsible for evacuation in cases of emergency. The completion of the duty manager logbook is essential for maintaining accurate records, as you will be responsible for reporting all accidents and incidents. Full adherence to all aspects of licensing law, trading standards, customs & excise regulations, food hygiene, and health & fire safety will be required.
Professional and well presented, you should have good conversational english and an excellent customer service focus. The ability to communicate with people at all levels is essential, and you should also be self-motivated and able to bring a high level of enthusiasm to everything you do. You should respond well to pressure and be confident in handling people in emergency or conflict situations. You will also need to have a fixed place of residence reasonably close to the pub and have proof of right to work in the UK.
You must be over 18 to work in our hotels; however, if you are younger, we may still have positions available for you – please search for kitchen or floor staff vacancies.
Wetherspoon promotes an inclusive working environment where everyone is welcome.
When you`re at work, we want you to feel comfortable being yourself. Whatever your background, preferences or beliefs, we`ll ensure that you have the skills and knowledge you need for a great career with us.
Read more about our hotel night shift leader role
Hours Per Week
24
Monday Hours
23:00
7:00
Tuesday Hours
23:00
7:00
Wednesday Hours
23:00
7:00
Thursday Hours
23:00
7:00
Friday Hours
23:00
7:00
Saturday Hours
23:00
7:00
Sunday Hours
23:00
7:00
Apply
Apply with Indeed
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Manufacturing
-
Industries
Hospitality
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Hotel night shift leader employer: J D Wetherspoon
Contact Detail:
J D Wetherspoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel night shift leader
✨Tip Number 1
Familiarise yourself with Wetherspoon's CQSMA standards. Understanding cleanliness, quality, service, maintenance, and atmosphere will help you demonstrate your commitment to maintaining these standards during the interview.
✨Tip Number 2
Prepare to discuss your experience in customer service and how you've handled emergency situations in the past. This role requires confidence in managing people under pressure, so showcasing relevant examples will be beneficial.
✨Tip Number 3
Research fire safety regulations and hotel management best practices. Being knowledgeable about these topics will not only impress your interviewers but also show that you're proactive and serious about the responsibilities of the role.
✨Tip Number 4
Make sure to highlight your communication skills. Since the role involves interacting with guests and staff at all levels, demonstrating your ability to communicate effectively will set you apart from other candidates.
We think you need these skills to ace Hotel night shift leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Hotel Night Shift Leader position. Highlight key skills such as customer service, fire safety knowledge, and the ability to handle emergencies.
Tailor Your CV: Make sure your CV reflects relevant experience in hospitality or management roles. Emphasise any previous work that involved customer service, safety protocols, or team leadership to align with what J D Wetherspoon is looking for.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your ability to maintain high standards of service and handle pressure effectively.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at J D Wetherspoon
✨Know the Standards
Familiarise yourself with Wetherspoon's CQSMA standards—cleanliness, quality, service, maintenance, and atmosphere. Be prepared to discuss how you would maintain these standards during your shift.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight your ability to handle enquiries and resolve conflicts, especially under pressure.
✨Understand Safety Protocols
Review fire safety and emergency procedures relevant to hotel operations. Be ready to explain how you would conduct security checks and manage evacuations if necessary.
✨Show Enthusiasm and Professionalism
Dress smartly and present yourself well. Your enthusiasm for the role should shine through in your conversation, showing that you're motivated and ready to contribute positively to the team.
