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For Companies At a Glance
- Tasks: Lead the night shift, ensuring top-notch customer service and safety standards.
- Company: Join Wetherspoon, a well-respected name in hospitality with a focus on inclusivity.
- Benefits: Earn £13.50 per hour with flexible hours and a supportive work environment.
- Other info: Enjoy a welcoming workplace where you can truly be yourself.
- Why this job: Make a difference overnight while developing your leadership skills in a dynamic setting.
- Qualifications: Must be over 18, with strong communication skills and a passion for customer service.
Responsibilities
Responsible for maintaining excellent standards of customer service at all times, with particular attention to all aspects of fire safety. Wetherspoon has built its success on delivering the best CQSMA standards. This means cleanliness, quality, service, maintenance, and atmosphere.
You will ensure the delivery of these standards and the safe running of the hotel overnight, handling reservations and dealing with enquiries. You will also complete hourly security checks and be responsible for evacuation in cases of emergency. The completion of the duty manager logbook is essential for maintaining accurate records, as you will be responsible for reporting all accidents and incidents. Full adherence to all aspects of licensing law, trading standards, customs & excise regulations, food hygiene, and health & fire safety will be required.
Qualifications & Requirements
Professional and well presented, you should have good conversational English and an excellent customer service focus. The ability to communicate with people at all levels is essential, and you should also be self‑motivated and able to bring a high level of enthusiasm to everything you do.
You should respond well to pressure and be confident in handling people in emergency or conflict situations. You will also need to have a fixed place of residence reasonably close to the pub and have proof of right to work in the UK.
You must be over 18 to work in our hotels; however, if you are younger, we may still have positions available for you – please search for kitchen or floor staff vacancies.
Workplace Culture
Wetherspoon promotes an inclusive working environment where everyone is welcome. When you’re at work, we want you to feel comfortable being yourself. Whatever your background, preferences or beliefs, we’ll ensure that you have the skills and knowledge you need for a great career with us.
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Hotel night shift leader employer: J D Wetherspoon
Contact Detail:
J D Wetherspoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel night shift leader
✨Tip Number 1
Network like a pro! Chat with friends, family, or even acquaintances who work in hospitality. They might know about openings or can put in a good word for you. Remember, personal connections can make all the difference!
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to hotels you’re interested in, like The Foley Arms Hotel. A friendly email or call can show your enthusiasm and might just land you an interview.
✨Tip Number 3
Prepare for the interview by brushing up on your customer service skills. Think of examples where you’ve handled tough situations or provided excellent service. This will help you shine when discussing how you can maintain those high standards Wetherspoon is known for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to contribute to that fantastic atmosphere at Wetherspoon.
We think you need these skills to ace Hotel night shift leader
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to ensure guests have a great time, especially during those late-night shifts!
Be Clear About Your Availability: Since this role involves night shifts, let us know your availability upfront. We appreciate honesty about your schedule, so we can find the best fit for both you and us.
Demonstrate Your Attention to Detail: Mention any experience you have with safety protocols or maintaining high standards. We’re all about cleanliness and safety, so show us how you can contribute to that!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to keep track of your application and get back to you quickly.
How to prepare for a job interview at J D Wetherspoon
✨Know Your Standards
Familiarise yourself with the CQSMA standards that Wetherspoon prides itself on. Be ready to discuss how you can maintain cleanliness, quality, service, maintenance, and atmosphere during your shift.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about situations where you handled difficult customers or emergencies, as this will demonstrate your ability to stay calm under pressure.
✨Understand Fire Safety Protocols
Since fire safety is a key responsibility, brush up on relevant regulations and procedures. Be prepared to explain how you would handle an emergency situation and ensure the safety of guests.
✨Be Professional and Personable
Dress smartly for the interview and practice your conversational English. Show enthusiasm and confidence when discussing your experiences, as this will reflect your ability to communicate effectively with guests and staff alike.