At a Glance
- Tasks: Lead the night shift, ensuring top-notch customer service and safety standards.
- Company: Join Wetherspoon, a renowned pub chain known for its quality and atmosphere.
- Benefits: Enjoy flexible hours, competitive pay, and a welcoming work environment.
- Other info: Inclusive workplace where you can truly be yourself.
- Why this job: Perfect for those who thrive under pressure and love engaging with people.
- Qualifications: Must be over 18, with strong communication skills and a focus on customer service.
The predicted salary is between 27300 - 36400 £ per year.
Job Ref
662293
Job Title
Hotel night shift leader
Pub
The Union Rooms, Plymouth
Salary
£14
Closing Date
25-08-2026
Vacancy Description
Responsible for maintaining excellent standards of customer service at all times, with particular attention to all aspects of fire safety. Wetherspoon has built its success on delivering the best CQSMA standards. This means cleanliness, quality, service, maintenance, and atmosphere. You will ensure the delivery of these standards and the safe running of the hotel overnight, handling reservations and dealing with enquiries. You will also complete hourly security checks and be responsible for evacuation in cases of emergency. The completion of the duty manager logbook is essential for maintaining accurate records, as you will be responsible for reporting all accidents and incidents. Full adherence to all aspects of licensing law, trading standards, customs & excise regulations, food hygiene, and health & fire safety will be required. Professional and well presented, you should have good conversational english and an excellent customer service focus. The ability to communicate with people at all levels is essential, and you should also be self-motivated and able to bring a high level of enthusiasm to everything you do. You should respond well to pressure and be confident in handling people in emergency or conflict situations. You will also need to have a fixed place of residence reasonably close to the pub and have proof of right to work in the uk. You must be over 18 to work in our hotels; however, if you are younger, we may still have positions available for you - please search for kitchen or floor staff vacancies. Wetherspoon promotes an inclusive working environment where everyone is welcome. When you`re at work, we want you to feel comfortable being yourself. Whatever your background, preferences or beliefs, we`ll ensure that you have the skills and knowledge you need for a great career with us. If a high number of applications is received, this vacancy may close early. Read more about our hotel night shift leader role.
Hours Per Week
22
Monday Hours
23:30-6:00
Tuesday Hours
23:30-6:00
Wednesday Hours
23:30-6:00
Thursday Hours
23:30-6:00
Friday Hours
23:30-6:00
Saturday Hours
23:30-6:00
Sunday Hours
23:30-6:00
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Hotel night shift leader in Plymouth employer: J D Wetherspoon
J D Wetherspoon is an excellent employer, offering a vibrant work culture at The Foley Arms Hotel in Malvern where teamwork and enthusiasm are highly valued. With flexible hours, competitive pay, and perks like free meals and discounts, employees can enjoy a rewarding experience while also benefiting from ample opportunities for career progression in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel night shift leader in Plymouth
✨Tip Number 1
Familiarise yourself with the specific standards and expectations of Wetherspoon, particularly their CQSMA standards. Understanding these will help you demonstrate your commitment to maintaining high levels of cleanliness, quality, service, maintenance, and atmosphere during your interview.
✨Tip Number 2
Prepare to discuss your experience in customer service and how you've handled challenging situations in the past. Being able to share specific examples will show that you're capable of managing emergencies and conflicts effectively.
✨Tip Number 3
Since the role requires good communication skills, practice articulating your thoughts clearly and confidently. You might even want to engage in mock interviews with friends or family to refine your conversational English and ensure you come across as professional and approachable.
✨Tip Number 4
Research the local area around The Union Rooms in Plymouth. Being knowledgeable about the community can help you connect with guests and demonstrate your commitment to the role, especially when discussing local attractions or services during your interview.
We think you need these skills to ace Hotel night shift leader in Plymouth
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of the Hotel Night Shift Leader position. This will help you tailor your application to highlight relevant skills and experiences.
Craft a Tailored CV:Ensure your CV reflects your customer service experience, ability to handle emergencies, and any relevant qualifications. Highlight your communication skills and previous roles that demonstrate your capability to maintain high standards.
Write a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed customer service or emergency situations in the past, aligning with Wetherspoon's values.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at J D Wetherspoon
✨Showcase Your Customer Service Skills
As a hotel night shift leader, excellent customer service is key. Prepare examples of how you've handled customer inquiries or resolved issues in the past. This will demonstrate your ability to maintain high standards and ensure guest satisfaction.
✨Understand Fire Safety Protocols
Since fire safety is a crucial part of the role, be ready to discuss your knowledge of fire safety procedures. Familiarise yourself with relevant regulations and be prepared to explain how you would handle an emergency situation.
✨Demonstrate Your Leadership Qualities
As a leader, you'll need to inspire and manage your team effectively. Think of instances where you've taken charge or motivated others, especially in high-pressure situations. This will show that you're capable of handling the responsibilities of the role.
✨Be Prepared for Scenario Questions
Expect questions that put you in hypothetical situations, such as dealing with a difficult guest or managing a security issue. Practising your responses to these scenarios can help you articulate your thought process and decision-making skills during the interview.
