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- Tasks: Lead the night shift, ensuring top-notch customer service and safety standards.
- Company: Join Wetherspoon, a renowned pub chain known for its commitment to quality and atmosphere.
- Benefits: Enjoy a competitive salary of £13.50 and a supportive, inclusive work environment.
- Why this job: Perfect for those who thrive under pressure and want to make a real impact overnight.
- Qualifications: Must be over 18, with strong communication skills and a passion for customer service.
- Other info: Flexible roles available for younger applicants in kitchen or floor staff positions.
Job Ref
634171
Job Title
Hotel night shift leader
Pub
The Mile Castle, Newcastle
Salary
£13.50
Closing Date
11-08-2025
Vacancy Description
Responsible for maintaining excellent standards of customer service at all times, with particular attention to all aspects of fire safety.
Wetherspoon has built its success on delivering the best CQSMA standards. This means cleanliness, quality, service, maintenance, and atmosphere.
You will ensure the delivery of these standards and the safe running of the hotel overnight, handling reservations and dealing with enquiries. You will also complete hourly security checks and be responsible for evacuation in cases of emergency. The completion of the duty manager logbook is essential for maintaining accurate records, as you will be responsible for reporting all accidents and incidents. Full adherence to all aspects of licensing law, trading standards, customs & excise regulations, food hygiene, and health & fire safety will be required.
Professional and well presented, you should have good conversational english and an excellent customer service focus. The ability to communicate with people at all levels is essential, and you should also be self-motivated and able to bring a high level of enthusiasm to everything you do. You should respond well to pressure and be confident in handling people in emergency or conflict situations. You will also need to have a fixed place of residence reasonably close to the pub and have proof of right to work in the UK.
You must be over 18 to work in our hotels; however, if you are younger, we may still have positions available for you – please search for kitchen or floor staff vacancies.
Wetherspoon promotes an inclusive working environment where everyone is welcome.
When you`re at work, we want you to feel comfortable being yourself. Whatever your background, preferences or beliefs, we`ll ensure that you have the skills and knowledge you need for a great career with us.
Read more about our hotel night shift leader role
Hours Per Week
16
Monday Hours
23:00
7:00
Tuesday Hours
23:00
7:00
Wednesday Hours
23:00
7:00
Thursday Hours
23:00
7:00
Friday Hours
23:00
7:00
Saturday Hours
23:00
7:00
Sunday Hours
23:00
7:00
Apply
Apply with Indeed #J-18808-Ljbffr
Hotel night shift leader employer: J D Wetherspoon
Contact Detail:
J D Wetherspoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel night shift leader
✨Tip Number 1
Familiarise yourself with Wetherspoon's CQSMA standards. Understanding their focus on cleanliness, quality, service, maintenance, and atmosphere will help you demonstrate your alignment with their values during the interview.
✨Tip Number 2
Prepare to discuss your experience in customer service and how you've handled emergency situations in the past. Being able to share specific examples will show that you're capable of managing the responsibilities of a night shift leader.
✨Tip Number 3
Research fire safety regulations and hotel management best practices. Showing that you have knowledge in these areas will set you apart as a candidate who is proactive and serious about the role.
✨Tip Number 4
Make sure to highlight your communication skills. Since the role requires interaction with guests and staff at all levels, being able to articulate your thoughts clearly and confidently will be crucial in the selection process.
We think you need these skills to ace Hotel night shift leader
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Hotel Night Shift Leader position. This will help you tailor your application to highlight relevant skills and experiences.
Craft a Tailored CV: Make sure your CV reflects your customer service experience, ability to handle emergencies, and any relevant qualifications. Use specific examples that demonstrate your skills in maintaining high standards and working under pressure.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your communication skills and experience in hospitality, and explain how you can contribute to maintaining excellent customer service and safety standards.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at J D Wetherspoon
✨Showcase Your Customer Service Skills
As a hotel night shift leader, excellent customer service is key. Prepare examples of how you've handled customer inquiries or complaints in the past, demonstrating your ability to maintain high standards even under pressure.
✨Understand Fire Safety Protocols
Since fire safety is a crucial part of the role, brush up on relevant regulations and procedures. Be ready to discuss how you would handle emergency situations and ensure the safety of guests during your shift.
✨Demonstrate Strong Communication Abilities
You’ll need to communicate effectively with both guests and staff. Practice articulating your thoughts clearly and confidently, and be prepared to answer questions about how you would manage conflicts or difficult conversations.
✨Be Prepared for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of potential situations you might face during a night shift and how you would respond, especially regarding security checks and incident reporting.