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For Companies At a Glance
- Tasks: Join our team to serve food and drinks while ensuring top-notch customer service.
- Company: The Crown Hotel is a UK Top Employer with an award-winning training programme.
- Benefits: Enjoy competitive pay, free meals, discounts, and a bonus scheme.
- Why this job: Perfect for those seeking flexibility, teamwork, and opportunities for career growth.
- Qualifications: No experience needed; just bring a positive attitude and willingness to learn.
- Other info: Flexible shifts available, including mornings, evenings, and weekends.
Job Ref: 649990
Job Title: Floor staff
Pub: The Crown Hotel, Biggleswade
Salary: ÂŁ12.31
Closing Date: 26-03-2026
Hours Per Week: 8
Weekday Hours: Flexible (M‑S) and weekends.
The Ideal Applicant
We are looking for fun, enthusiastic, passionate people to join our hard‑working teams. No experience is needed, just a good attitude, a willingness to learn and a calm head under pressure. As a UK Top Employer with an award‑winning training programme, we know that we can teach you the skills you’ll need to succeed. Whether you’re looking for a long‑term career or just some extra shifts, if you’re reliable, friendly and love working as part of a team, this role could be perfect for you.
What’s in it for you?
- competitive rate of pay
- a free meal and a drink when working
- 20% discount on all food, drinks and hotel accommodation (for you and up to three guests) when not working
- £1 extra per hour for hours worked during midnight‑5.59 am
- bonus scheme – earn up to 19 % of your pay
- availability of guaranteed‑hours contracts and variable‑hours contracts
- paid holiday
- free shares (after a qualifying period)
- loyalty reward scheme
The Role
At a glance, your role is to work as part of a team to serve food and drinks to the correct specification, working efficiently, while maintaining high standards of cleanliness, safety and customer service. Our pubs open early and close late, so we offer great flexibility with shift patterns, including mornings, evenings, weekends and late finishes.
Duties Include
- taking orders, preparing, dispensing and serving drinks to the correct spec, whether at the bar or via the customer app
- delivering food to customers, ensuring that check‑backs are completed and clearing plates within the required timeframe
- providing friendly customer interactions: say “hello”, thank customers and build rapport
- being knowledgeable about promotions, events and new products
- maintaining our “clean as you go” standards, including clearing tables, wiping surfaces and carrying out toilet checks
- working in all areas, including glass‑washing, restocking fridges, floor and beer garden clearing and other duties, as needed
Progression and Development
Most Wetherspoon team leaders and managers started in the kitchen or behind the bar. If you’re looking to progress, we can support your development with:
- structured on‑the‑job training
- apprenticeships and management academies
- cross‑training into other areas (kitchen, hotel)
- opportunities to move into team‑leader, kitchen‑shift‑leader and/or pub‑manager roles
Wetherspoon promotes an inclusive working environment where everyone is welcome. When you’re at work, we want you to feel comfortable being yourself. Whatever your background, preferences or beliefs, we’ll ensure that you have the skills and knowledge you need for a great career with us.
Under‑18s may attract a lower rate of pay, always in line with, but usually above, national guidelines.
If a high number of applications is received, this vacancy may close early.
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Floor staff employer: J D Wetherspoon
Contact Detail:
J D Wetherspoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor staff
✨Tip Number 1
Show your enthusiasm! When you apply for the Floor Staff position, make sure to convey your passion for customer service and teamwork. A positive attitude can really set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with the pub's menu and any current promotions. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role and the establishment.
✨Tip Number 3
Be prepared to discuss how you handle pressure and work in a fast-paced environment. Think of examples from past experiences, even if they are not directly related to hospitality, that showcase your ability to stay calm and efficient.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and what the hiring managers are looking for, which can give you an edge in your application.
We think you need these skills to ace Floor staff
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements for the Floor Staff position. Highlight key skills such as teamwork, customer service, and a positive attitude.
Tailor Your CV: Make sure your CV reflects your enthusiasm and willingness to learn. Even if you lack experience, emphasise any relevant skills or experiences that demonstrate your ability to work in a team and handle pressure.
Craft a Strong Cover Letter: Write a cover letter that showcases your personality and passion for the role. Mention why you want to work at The Crown Hotel and how you align with their values of teamwork and customer service.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which is important in the hospitality industry.
How to prepare for a job interview at J D Wetherspoon
✨Show Your Enthusiasm
The pub is looking for fun and passionate individuals, so make sure to express your enthusiasm during the interview. Share why you want to work in a team environment and how you enjoy interacting with customers.
✨Demonstrate a Willingness to Learn
Since no experience is required, highlight your eagerness to learn new skills. Discuss any past experiences where you quickly adapted to new roles or environments, showing that you're ready to embrace training opportunities.
✨Emphasise Teamwork
This role is all about working as part of a team. Be prepared to discuss examples of how you've successfully collaborated with others in previous roles or activities, showcasing your ability to contribute positively to a team dynamic.
✨Prepare for Customer Interaction Scenarios
As customer service is key, think about how you would handle various customer interactions. Prepare to answer questions about how you would greet customers, handle complaints, or promote specials, demonstrating your friendly and approachable nature.