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For Companies At a Glance
- Tasks: Join our team to serve food and drinks while ensuring top-notch customer service.
- Company: The Bell Hotel is a UK Top Employer known for its award-winning training programme.
- Benefits: Enjoy competitive pay, free meals, discounts, and a bonus scheme.
- Why this job: Perfect for those seeking flexibility, teamwork, and opportunities for career growth.
- Qualifications: No experience needed; just bring a positive attitude and willingness to learn.
- Other info: Flexible shifts available, with potential for progression into management roles.
Job Ref
646122
Job Title
Floor staff
Pub
The Whiffler, Norwich
Salary
£12.31
Closing Date
08-02-2026
Vacancy Description
The ideal applicant We`re looking for fun, enthusiastic, passionate people to join our hard-working teams. No experience is needed, just a good attitude, a willingness to learn and a calm head under pressure. As a UK Top Employer with an award-winning training programme, we know that we can teach you the skills you`ll need to succeed. Whether you`re looking for a long-term career or just some extra shifts, if you`re reliable, friendly and love working as part of a team – this role could be perfect for you.
What`s in it for you?
- competitive rate of pay
- a free meal and a drink, when working
- 20% discount on all food, drinks and hotel accommodation (for you and up to three guests), when not working
- £1 extra per hour, for hours worked during midnight-5.59am
- bonus scheme – earn up to 19% of your pay
- availability of guaranteed-hours contracts and variable-hours contracts
- paid holiday
- free shares (after a qualifying period)
- loyalty reward scheme
The role
At a glance, your role is to work as part of a team to serve food and drinks to the correct specification, working efficiently, all while maintaining high standards of cleanliness, safety and customer service. Our pubs open early and close late, so we offer great flexibility with shift patterns, including mornings, evenings, weekends and late finishes.
Duties Include
- taking orders, preparing, dispensing and serving drinks to the correct spec, whether at the bar or via the customer app
- delivering food to customers, ensuring that check-backs are completed and clearing plates within the required timeframe
- providing friendly customer interactions: say \”hello\”, thank customers and build rapport
- being knowledgeable about promotions, events and new products
- maintain our `clean as you go` standards, including clearing tables, wiping surfaces and carrying out toilet checks
- working in all areas, including glass-washing, restocking fridges, floor and beer garden clearing and other duties, as needed
Progression and Development
Most Wetherspoon team leaders and managers started in the kitchen or behind the bar.
Development Supports
- structured on-the-job training.
- apprenticeships and management academies.
- cross-training into other areas (kitchen, hotel).
- opportunities to move into team-leader, kitchen-shift-leader and/or pub-manager roles.
Inclusive Working Environment
Wetherspoon promotes an inclusive working environment where everyone is welcome. When you`re at work, we want you to feel comfortable being yourself. Whatever your background, preferences or beliefs, we`ll ensure that you have the skills and knowledge you need for a great career with us.
Under-18 Ambition
Under-18s may attract a lower rate of pay, always in line with, but usually above, national guidelines.
Application Details
If a high number of applications is received, this vacancy may close early.
Read more about our Floor associate role
Hours Per Week
6
Monday Hours
Flexible
Tuesday Hours
Flexible
Wednesday Hours
Flexible
Thursday Hours
Flexible
Friday Hours
Flexible
Saturday Hours
Flexible
Sunday Hours
Flexible
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Floor staff employer: J D Wetherspoon
Contact Detail:
J D Wetherspoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor staff
✨Tip Number 1
Show your enthusiasm! When you approach us, let your passion for customer service shine through. A positive attitude can make a huge difference in how we perceive your fit for the team.
✨Tip Number 2
Familiarise yourself with our menu and any current promotions. Being knowledgeable about what we offer will impress us during your interview and show that you're genuinely interested in the role.
✨Tip Number 3
Demonstrate your teamwork skills. We value collaboration, so think of examples from past experiences where you've worked well with others, even if it's outside of a formal job setting.
✨Tip Number 4
Be ready to discuss your flexibility. Since our shifts vary, showing that you can adapt to different schedules will make you a more attractive candidate for the Floor staff position.
We think you need these skills to ace Floor staff
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of the Floor Staff position. Highlight key skills such as teamwork, customer service, and a positive attitude in your application.
Tailor Your CV: Make sure your CV reflects your enthusiasm and willingness to learn. Even if you lack experience, emphasise any relevant skills or experiences that demonstrate your ability to work well in a team and handle pressure.
Craft a Strong Cover Letter: Write a cover letter that showcases your personality and passion for the role. Mention why you want to work at The Bell Hotel and how you align with their values of being fun, enthusiastic, and reliable.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in the hospitality industry.
How to prepare for a job interview at J D Wetherspoon
✨Show Your Enthusiasm
The role requires fun and passionate individuals, so make sure to express your enthusiasm during the interview. Share why you want to work in a team environment and how you enjoy interacting with customers.
✨Demonstrate a Willingness to Learn
Since no experience is needed, highlight your eagerness to learn new skills. Discuss any past experiences where you quickly adapted to new situations or learned something new, even if it wasn't in a work context.
✨Stay Calm Under Pressure
Working in a pub can be fast-paced, especially during busy hours. Prepare examples of how you've handled stressful situations in the past, showcasing your ability to remain calm and focused.
✨Know the Company and Its Values
Research The Bell Hotel and its parent company, Wetherspoon. Familiarise yourself with their values, such as inclusivity and teamwork, and be ready to discuss how you align with these principles.
