At a Glance
- Tasks: Lead the night shift, ensuring top-notch customer service and safety standards.
- Company: Join Wetherspoon, a welcoming and inclusive workplace.
- Benefits: Flexible hours, competitive pay, and a supportive team environment.
- Other info: Great opportunity for career growth in a dynamic hospitality setting.
- Why this job: Make a real difference in guest experiences while developing your leadership skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 29120 - 29120 £ per year.
- Job Reference
- 658530
- Job Title
- Hotel night shift leader
- Location
- The Golden Lion, Rochester
- Salary
- £14
- Closing Date
- 11-07-2026
- Hours per week
- Shift Schedule
- Monday: Flexible (start 6:00)
- Tuesday: Flexible (start 6:00)
- Wednesday: Flexible (start 6:00)
- Thursday: Flexible (start 6:00)
- Sunday: Flexible (start 6:00)
- Vacation Description
Responsible for maintaining excellent standards of customer service at all times, with particular attention to all aspects of fire safety.
Responsibilities
- Ensure the delivery of CQSMA standards (cleanliness, quality, service, maintenance, atmosphere) and safe running of the hotel overnight.
- Handle reservations and deal with enquiries.
- Complete hourly security checks and be responsible for evacuation in emergencies.
- Maintain the duty manager logbook and report all accidents and incidents.
- Fully adhere to licensing law, trading standards, customs & excise regulations, food hygiene, and health & fire safety.
Qualifications
- Professional and well presented.
- Good conversational English and an excellent customer service focus.
- Strong communication skills at all levels.
- Self‑motivated with a high level of enthusiasm.
- Able to respond well to pressure and handle people in emergency or conflict situations.
- Fixed place of residence reasonably close to the pub and proof of right to work in the UK.
- Additional Information
Must be over 18 to work in our hotels; however, younger applicants may be considered for kitchen or floor staff vacancies.
Wetherspoon promotes an inclusive working environment where everyone is welcome.
When you’re at work, we want you to feel comfortable being yourself.
Whatever your background, preferences or beliefs, we’ll ensure that you have the skills and knowledge you need for a great career with us.
If a high number of applications is received, this vacancy may close early.
Read more about our hotel night shift leader role.
- Apply with Indeed
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Hotel night shift leader in Chatham
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at J D Wetherspoon and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Hotel night shift leader in Chatham
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at J D Wetherspoon that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at J D Wetherspoon.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at J D Wetherspoon get a sense of who you are beyond your experience!
How to prepare for a job interview at J D Wetherspoon
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at J D Wetherspoon and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
