At a Glance
- Tasks: Lead the night shift, ensuring top-notch customer service and safety standards.
- Company: Join Wetherspoon, a renowned name in hospitality with a focus on inclusivity.
- Benefits: Enjoy a supportive work environment and opportunities for career growth.
- Other info: Must be over 18; flexible roles available for younger applicants.
- Why this job: Make a difference by creating a welcoming atmosphere for guests at night.
- Qualifications: Strong customer service skills and ability to handle emergencies confidently.
The predicted salary is between 24750 - 30250 £ per year.
Responsible for maintaining excellent standards of customer service at all times, with particular attention to all aspects of fire safety.
Wetherspoon has built its success on delivering the best CQSMA standards.
This means cleanliness, quality, service, maintenance, and atmosphere.
You will ensure the delivery of these standards and the safe running of the hotel overnight, handling reservations and dealing with enquiries.
You will also complete hourly security checks and be responsible for evacuation in cases of emergency.
The completion of the duty manager logbook is essential for maintaining accurate records, as you will be responsible for reporting all accidents and incidents.
Full adherence to all aspects of licensing law, trading standards, customs & excise regulations, food hygiene, and health & fire safety will be required.
Professional and well presented, you should have good conversational english and an excellent customer service focus.
The ability to communicate with people at all levels is essential, and you should also be self-motivated and able to bring a high level of enthusiasm to everything you do.
You should respond well to pressure and be confident in handling people in emergency or conflict situations.
You will also need to have a fixed place of residence reasonably close to the pub and have proof of right to work in the uk.
You must be over 18 to work in our hotels; however, if you are younger, we may still have positions available for you - please search for kitchen or floor staff vacancies.
Wetherspoon promotes an inclusive working environment where everyone is welcome.
When you`re at work, we want you to feel comfortable being yourself.
Whatever your background, preferences or beliefs, we`ll ensure that you have the skills and knowledge you need for a great career with us.
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Hotel night shift leader in Bridgend employer: J D Wetherspoon
J D Wetherspoon is an excellent employer, offering a vibrant work culture at The Foley Arms Hotel in Malvern where teamwork and enthusiasm are highly valued. With flexible hours, competitive pay, and perks like free meals and discounts, employees can enjoy a rewarding experience while also benefiting from ample opportunities for career progression in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel night shift leader in Bridgend
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like J D Wetherspoon. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to J D Wetherspoon
Don't be shy about reaching out to J D Wetherspoon directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel night shift leader in Bridgend
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about J D Wetherspoon and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at J D Wetherspoon
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
