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- Tasks: Lead the night shift, ensuring top-notch customer service and safety standards.
- Company: Join Wetherspoon, a well-respected name in hospitality with a focus on inclusivity.
- Benefits: Earn £13.50 per hour with flexible hours and a supportive work environment.
- Why this job: Make a real difference in guest experiences while developing your leadership skills.
- Qualifications: Strong customer service skills and ability to handle emergencies confidently.
- Other info: Great opportunity for career growth in a dynamic and friendly team.
The predicted salary is between 13 - 16 £ per hour.
Responsible for maintaining excellent standards of customer service at all times, with particular attention to all aspects of fire safety.
Wetherspoon has built its success on delivering the best CQSMA standards. This means cleanliness, quality, service, maintenance, and atmosphere.
You will ensure the delivery of these standards and the safe running of the hotel overnight, handling reservations and dealing with enquiries. You will also complete hourly security checks and be responsible for evacuation in cases of emergency. The completion of the duty manager logbook is essential for maintaining accurate records, as you will be responsible for reporting all accidents and incidents.
Full adherence to all aspects of licensing law, trading standards, customs & excise regulations, food hygiene, and health & fire safety will be required.
Professional and well presented, you should have good conversational English and an excellent customer service focus. The ability to communicate with people at all levels is essential, and you should also be self‐motivated and able to bring a high level of enthusiasm to everything you do. You should respond well to pressure and be confident in handling people in emergency or conflict situations.
You will also need to have a fixed place of residence reasonably close to the pub and have proof of right to work in the UK.
You must be over 18 to work in our hotels; however, if you are younger, we may still have positions available for you - please search for kitchen or floor staff vacancies.
Wetherspoon promotes an inclusive working environment where everyone is welcome. When you’re at work, we want you to feel comfortable being yourself. Whatever your background, preferences or beliefs, we’ll ensure that you have the skills and knowledge you need for a great career with us.
If a high number of applications is received, this vacancy may close early.
Hotel night shift leader in Birmingham employer: J D Wetherspoon
Contact Detail:
J D Wetherspoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel night shift leader in Birmingham
✨Tip Number 1
Network like a pro! Chat with friends, family, or even acquaintances who work in hospitality. They might know about openings or can put in a good word for you. Don't be shy; connections can make all the difference!
✨Tip Number 2
Prepare for that interview! Research The Briar Rose and understand their values, especially around customer service and safety standards. Show them you’re not just another candidate but someone who truly gets what they stand for.
✨Tip Number 3
Practice your responses to common interview questions. Think about scenarios where you've demonstrated excellent customer service or handled emergencies. We want you to shine and show off your skills!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Wetherspoon. Let’s get you that night shift leader role!
We think you need these skills to ace Hotel night shift leader in Birmingham
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to ensure guests have a great experience, especially during those late-night shifts!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences relevant to the role.
Tailor Your Application: Take a moment to customise your application for this specific role. Mention how your background aligns with our CQSMA standards and your ability to handle emergencies—this will make you stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at J D Wetherspoon
✨Know Your Standards
Familiarise yourself with Wetherspoon's CQSMA standards. Be ready to discuss how you would maintain cleanliness, quality, service, maintenance, and atmosphere during your shift. This shows that you understand the expectations and are prepared to uphold them.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you handled difficult customers or emergencies. This will highlight your ability to communicate effectively and manage pressure, which is crucial for a night shift leader.
✨Showcase Your Safety Knowledge
Brush up on fire safety protocols and emergency procedures relevant to hotel operations. Be ready to explain how you would conduct security checks and handle evacuations. This will demonstrate your commitment to safety and your readiness to take charge in emergencies.
✨Be Yourself
Wetherspoon values an inclusive environment, so don’t be afraid to let your personality shine through. Show enthusiasm and confidence in your abilities. Being genuine can help you connect with the interviewers and leave a lasting impression.
