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- Tasks: Lead the night shift, ensuring top-notch customer service and safety standards.
- Company: Join Wetherspoon, a renowned name in hospitality with a focus on inclusivity.
- Benefits: Enjoy a supportive work environment and opportunities for career growth.
- Why this job: Make a difference by providing excellent service and ensuring guest safety overnight.
- Qualifications: Strong customer service skills and ability to handle emergencies confidently.
- Other info: Flexible roles available for younger applicants; be part of a welcoming team.
Responsible for maintaining excellent standards of customer service at all times, with particular attention to all aspects of fire safety.
Wetherspoon has built its success on delivering the best CQSMA standards. This means cleanliness, quality, service, maintenance, and atmosphere.
You will ensure the delivery of these standards and the safe running of the hotel overnight, handling reservations and dealing with enquiries. You will also complete hourly security checks and be responsible for evacuation in cases of emergency. The completion of the duty manager logbook is essential for maintaining accurate records, as you will be responsible for reporting all accidents and incidents. Full adherence to all aspects of licensing law, trading standards, customs & excise regulations, food hygiene, and health & fire safety will be required.
Professional and well presented, you should have good conversational english and an excellent customer service focus. The ability to communicate with people at all levels is essential, and you should also be self-motivated and able to bring a high level of enthusiasm to everything you do. You should respond well to pressure and be confident in handling people in emergency or conflict situations. You will also need to have a fixed place of residence reasonably close to the pub and have proof of right to work in the UK.
You must be over 18 to work in our hotels; however, if you are younger, we may still have positions available for you – please search for kitchen or floor staff vacancies.
Wetherspoon promotes an inclusive working environment where everyone is welcome.
When youre at work, we want you to feel comfortable being yourself. Whatever your background, preferences or beliefs, well ensure that you have the skills and knowledge you need for a great career with us.
HOURS PER WEEK:
8
MONDAY HOURS:
23:00
7:00
Hotel night shift leader / 5562 - The Foley Arms Hotel employer: J D Wetherspoon plc
Contact Detail:
J D Wetherspoon plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel night shift leader / 5562 - The Foley Arms Hotel
✨Tip Number 1
Network like a pro! Chat with folks in the hospitality industry, especially those who work at The Foley Arms Hotel or similar places. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show up in person! If you're nearby, pop into the hotel and ask to speak with a manager. A friendly face can make a lasting impression, and it shows you're genuinely interested in the role.
✨Tip Number 3
Prepare for the interview by brushing up on your customer service skills. Think of examples where you've gone above and beyond for a customer, as this is key for a night shift leader role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Hotel night shift leader / 5562 - The Foley Arms Hotel
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to ensure guests have a great time, especially during those late-night shifts!
Be Clear About Your Availability: Since this role involves night shifts, let us know your availability upfront. We appreciate honesty and clarity, so if you're ready to take on those late hours, shout about it!
Demonstrate Your Attention to Detail: Mention any experience you have with safety protocols or maintaining high standards. We’re all about cleanliness and safety, so show us how you can keep things running smoothly overnight.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to get your application and for you to stay updated on your progress. Plus, we love seeing applications come in directly!
How to prepare for a job interview at J D Wetherspoon plc
✨Know Your Standards
Familiarise yourself with Wetherspoon's CQSMA standards. Be ready to discuss how you can maintain cleanliness, quality, service, maintenance, and atmosphere during your shift. Showing that you understand these principles will impress the interviewers.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you handled difficult customers or emergencies. This will showcase your ability to communicate effectively and remain calm under pressure.
✨Understand Fire Safety Protocols
Since fire safety is a key responsibility, brush up on relevant protocols and regulations. Be prepared to explain how you would handle an emergency situation, including evacuation procedures. This shows that you're proactive and take safety seriously.
✨Show Enthusiasm and Professionalism
Your attitude matters! Be enthusiastic about the role and demonstrate your motivation to contribute positively to the hotel environment. Dress professionally and maintain good eye contact during the interview to convey confidence and readiness.