Customer Success Manager# Careers## Customer Success ManagerApply: UK - Remote AV: Full time: Posted Today: R- **Job Description:****Job Title: Customer Success Manager****Location:** Remote | United Kingdom **Reports to:** Director of Customer Success**Employment Type:** Full-timeThis is a existing vacancy**About the Role:** Leads a team of Customer Success Executives and ensures customers achieve measurable value from our various data products, platforms and services. The role helps drive the post-sale customer lifecycle process strategy for all Tier 4 customers across our German speaking regions, namely Germany, Austria and Switzerland (DACH Customer Success team), combining people leadership, strategic relationship management, data-driven decision-making and commercial accountability. **In this role, you will:** In this role, you will lead our DACH Customer Success Team, consisting of 7 full-time Customer Success Executives (including 2 colleagues currently on maternity leave) and 2 part-time team members. As a player-manager, you will combine people leadership, strategic relationship management, data-driven decision-making, and commercial accountability, while maintaining direct ownership of a portfolio of customers. You will play a key role in developing and empowering the team, driving customer lifecycle growth, and delivering commercial outcomes across the region. Working closely with the Customer Success Director, you will act as a critical link between strategy and execution, taking a hands-on approach to implementing process improvements, supporting commercial initiatives, and ensuring an exceptional customer experience. **Required Qualifications:*** Significant experience in Customer Success,
Customer Success Manager - German Speaking in London employer: J.D. Power
JD Power is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the Senior Analytics Engineer role. With a focus on employee growth, you will have the opportunity to mentor fellow engineers while working remotely in the UK, allowing for a flexible work-life balance. The company values your contributions by providing access to cutting-edge technologies and a supportive environment that encourages professional development.
