At a Glance
- Tasks: Provide top-notch technical support for JCB's OEM Engines and Generators.
- Company: Join JCB, a leader in engineering with a focus on innovation and quality.
- Benefits: Enjoy competitive salary, 33 days holiday, gym access, and discounts at retailers.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Make a real impact by improving product quality and customer satisfaction.
- Qualifications: Engineering qualification or hands-on experience with strong technical skills required.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for an enthusiastic and technically minded Technical Product Support Specialist to join our team at the JCB World Parts Centre supporting our OEM Engines and Generator products. In this role, you'll play a key part in supporting product quality, customer satisfaction and continuous improvement across our parts operation.
As a Technical Product Support Specialist, you’ll be the main point of contact for external enquiries to support in the troubleshooting of machine technical concerns. The role also ensures that customer feedback on emerging product concerns are documented and reported to our factory teams to drive continuous product improvement. You’ll also work proactively, being responsible for ensuring JCB’s technical literature is up to date and accurate as well as ready for any new product launches. You’ll work closely with customers, engineering teams and wider business functions helping to ensure that our products consistently meet the high standards expected of the JCB brand. This is an exciting opportunity for someone with strong analytical ability, technical expertise, and a passion for delivering excellent customer outcomes.
What does this role involve day to day?
- Providing industry leading technical support to JCB Dealers, Subsids and OEM Distributors via JCB’s Techweb system.
- Leveraging support from the wider JCB business to ensure first‑time fixes in a timely manner.
- Working proactively, being responsible for ensuring JCB’s technical literature is up to date and accurate.
- Authoring of Technical Bulletins to communicate field fixes for product concerns.
- Playing a key part in the launch of new JCB products by providing customer insights and feedback into the new product development process, assisting with machine appraisals, approving the suitability of diagnostic tools and technical literature, compiling diagnostic help information, and providing initial feedback on emerging technical concerns.
- Working with the internal OEM team and acting as the face of JCB Service to our OEM Distributors & Customers.
- Supporting them in‑person as required for service reviews and technical investigations.
- Maintaining relationships with technical service contacts within JCB Dealers, Subsids and OEM Distributors & Customers.
This will be suited to you if…
- You hold an engineering qualification (HNC/HND/degree or equivalent), or you have relevant hands‑on experience with strong technical ability.
- You have a good understanding of data analysis and can interpret information to support decision‑making.
- You have strong problem‑solving skills with a focus on identifying root causes.
- You have effective communication skills and can collaborate with stakeholders across different functions.
- You are able to work independently while also contributing positively within a team environment.
- You can manage your workload, prioritise tasks effectively, and stay organised.
- You demonstrate a proactive attitude and a commitment to delivering a high standard of customer service.
- You have prior knowledge and experience with Power Generation and modern Combustion Engine technology (StgV).
- You have prior knowledge of JCB products (desirable but not essential).
What’s in it for you?
This is your chance to join a company that values expertise not only in rewards but also in real employee care. At JCB you don’t just get a competitive salary, 33 days’ holiday and access to our company pension—you can also use our onsite gym, in‑house doctor and dentist. We have an ULEV car scheme available for our employees too. Then there’s the JCB Rewards Hub, which gives you discounts with high street retailers. Feel like biking to work? There’s our Cycle to Work Scheme. We value diversity and welcome applications from candidates from all backgrounds. We’re committed to ensuring our recruitment process is fair and inclusive.
If you face any accessibility challenges with your online application and require additional support, you have the option of speaking to a member of our Recruitment Team who can support you to complete an application in an alternative format. If you would benefit from this support, email recruitment@jcb.com, and a member of the team will be in touch.
Technical Product Support Specialist – OEM Engines and Generators in Uttoxeter employer: J C Bamford Excavators Ltd
At JCB, we pride ourselves on being an exceptional employer that prioritises employee well-being and professional growth. Our Technical Product Support Specialist role offers a dynamic work environment where you can leverage your technical expertise while enjoying comprehensive benefits such as a competitive salary, generous holiday allowance, and access to onsite facilities like a gym and healthcare services. Join us in a culture that values diversity, collaboration, and continuous improvement, all while contributing to the high standards of the JCB brand.
Contact Details:
J C Bamford Excavators Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Product Support Specialist – OEM Engines and Generators in Uttoxeter
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Technical Product Support Specialist – OEM Engines and Generators role you’re after at J C Bamford Excavators Ltd.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at J C Bamford Excavators Ltd a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at J C Bamford Excavators Ltd.
✨Apply Through Company Websites
When you spot a role like Technical Product Support Specialist – OEM Engines and Generators at J C Bamford Excavators Ltd, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Technical Product Support Specialist – OEM Engines and Generators in Uttoxeter
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Technical Product Support Specialist – OEM Engines and Generators, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at J C Bamford Excavators Ltd a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to J C Bamford Excavators Ltd specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at J C Bamford Excavators Ltd
✨Brush Up on Core Engineering Principles
Before heading into the interview with J C Bamford Excavators Ltd, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like J C Bamford Excavators Ltd want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
