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- Tasks: Lead the Global SAP Functional Team and manage high-quality SAP projects.
- Company: Join JCB, a leader in manufacturing with a commitment to innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact by driving SAP excellence in a dynamic environment.
- Qualifications: Experience in managing global SAP environments and strong leadership skills.
- Other info: Embrace diversity and thrive in a fast-paced, ever-changing workplace.
The predicted salary is between 60000 - 80000 £ per year.
About the role
Reporting to the Head of Business Systems, you’ll tackle every aspect of delivering high quality SAP projects and support to the JCB business. You will deputize for the Head of Business Systems in their absence. You will be leading the Global SAP functional team. You’ll own the Global SAP support strategy and delivery and have responsibility to drive continuous improvements to maintain high availability of SAP services. You promote the adoption of SAP standard and common process across the user community and lead the SAP training strategy. You oversee the shaping of business solutions, ensuring alignment with the strategic architecture.
Responsibilities
- Lead and manage the Global SAP Functional Team, ensuring high performance and alignment with business objectives.
- Manage the offshore SAP Cloud Support Team, driving service quality, responsiveness, and continuous improvement.
- Own the operational health of global SAP systems, coordinating upgrades, security patching, testing, and maintenance activities.
- Control the purchase, allocation, and governance of SAP licences, ensuring compliance and cost efficiency.
- Manage SAP tenants, including access, configuration, and lifecycle management.
- Ensure all SAP outages or service degradations are logged, communicated to stakeholders, and that system validation is completed post‑resolution.
- Partner with product owners and stakeholders to agree and provide SAP resources required to deliver key strategic initiatives.
- Oversee incoming SAP support tickets, ensuring appropriate prioritisation, tracking, and resolution through the SAP functional teams.
Qualifications
- Are a natural leader with experience managing global SAP environments and third‑party service providers.
- Have manufacturing industry experience, with an understanding of complex operational processes.
- Possess a strong technical background, enabling effective engagement with both functional and technical SAP teams.
- Are proactive and solutions‑focused, taking ownership and anticipating issues before they arise.
- Are client‑focused, with the ability to balance service excellence and business priorities.
- Thrive in an ever‑changing, fast‑paced environment, adapting quickly to shifting demands and priorities.
Our Diversity Statement: We value diversity and welcome applications from candidates from all backgrounds. We’re committed to ensuring our recruitment process is fair and inclusive.
SAP Service Desk Manager employer: J C Bamford Excavators Ltd
Contact Detail:
J C Bamford Excavators Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SAP Service Desk Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the SAP world and let them know you're on the hunt for a Service Desk Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by diving deep into the specifics of SAP projects and support. Brush up on your knowledge of global SAP environments and think about how you can demonstrate your leadership skills and proactive approach during the chat.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss past experiences where you’ve tackled challenges in SAP environments. Highlight your ability to manage teams and drive continuous improvement – that’s what will set you apart!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at JCB.
We think you need these skills to ace SAP Service Desk Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the SAP Service Desk Manager role. Highlight your experience with global SAP environments and any leadership roles you've had. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of how you've driven service quality and continuous improvement in past positions. We love a good story!
Showcase Your Technical Skills: Since this role requires a strong technical background, don’t shy away from listing relevant skills and experiences. Whether it's managing SAP licences or overseeing system upgrades, we want to know what you bring to the table!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Let’s get started on this journey together!
How to prepare for a job interview at J C Bamford Excavators Ltd
✨Know Your SAP Inside Out
Make sure you brush up on your SAP knowledge before the interview. Understand the latest trends, functionalities, and best practices in SAP management. Being able to discuss specific projects or improvements you've implemented in previous roles will show your expertise.
✨Showcase Your Leadership Skills
As a potential leader of the Global SAP Functional Team, it's crucial to demonstrate your leadership experience. Prepare examples of how you've successfully managed teams, driven performance, and aligned objectives with business goals. Highlight any experience with offshore teams as well!
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities, especially regarding SAP outages or service degradations. Think of past challenges you've faced and how you resolved them. This will showcase your proactive and solutions-focused mindset.
✨Understand the Business Context
Familiarise yourself with JCB's business model and how SAP fits into their operations. Being able to discuss how SAP can drive efficiency and support strategic initiatives will impress the interviewers and show that you're client-focused.