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- Tasks: Lead and inspire a team to achieve sales targets and deliver exceptional customer service.
- Company: Join JCB Insurance, a friendly and innovative insurance broker in the construction industry.
- Benefits: Enjoy competitive salary, flexible hours, medical insurance, and 25 days holiday plus more.
- Why this job: Make a real impact by developing others and driving business success in a dynamic environment.
- Qualifications: Experience in commercial insurance and strong leadership skills are preferred.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Click here for our Careers & Life at JCB pages
Owned by JCB Excavators, JCB Insurance is an independent General Insurance Broker focussed, as you might expect, on clients in the Construction Industry.
Based near JCB World Headquarters in Rocester, Staffordshire, JCB Insurance is a team of friendly insurance experts who work hard to provide their clients with insurance solutions tailored to their businesses at the right price. All backed up by exceptional customer service
About the role:
To lead, coach, and develop a team of Direct Sales Coordinators, ensuring the delivery of new business targets, excellent customer service, and full compliance with FCA regulations. You will be responsible for workflow management, performance monitoring, and supporting the team’s professional development.
What does this roleinvolve day to day:
- Lead and motivate a team of Direct Sales staff to achieve individual and team sales targets.
- Oversee daily operations, ensuring timely handling of inbound enquiries, digital leads, and referrals SPACE
- Monitor performance metrics and provide regular feedback through 1:1s and team meetings.
- Support recruitment, onboarding, and training of new team members.
- Handle escalated queries and complex cases, ensuring swift resolution and customer satisfaction.
- Collaborate with underwriting partners and internal stakeholders to optimise conversion rates.
- Ensure all activities are compliant with FCA regulations and internal procedures.
- Contribute to strategic planning and continuous improvement initiatives.
This will be suited to you if…
· You have experience in Commercial Insurance, preferably with a Broker. Cert CII would be preferred although not essential.
· You have leadership experience in a sales or customer service setting.
· You possess excellent interpersonal and coaching skills with a passion for developing others.
· You have a passion for customer service and the ability to work both independently and as part of a Team.
· You have a keen eye for accuracy and detail, even when under pressure.
· You are skilled in MS Office applications (Word, Excel)
What happens next:
Ordinarily, our Resourcing Team reviews and shortlists CVs. If shortlisted, you’ll speak to one of our Recruiters to discuss the role further. Our interview process usually consists of an initial team’s interview followed by an in‑person interview. We’ll keep in touch throughout the process but if you have any questions, please get in touch at recruitment@jcb.com
What’s in it for you:
To say thank you for your hard work we will work with you to support your career development. We will also provide a competitive salary, flexible working hours, company pension scheme, medical insurance and dental care scheme, free parking and access to the company’s healthy living centre. In addition to Bank Holidays there is 25 days annual holiday (plus 1 for every 5 years of service up to 30 days)
We value diversity and welcome applications from candidates from all backgrounds.
We’re committed to ensuring our recruitment process is fair and inclusive. If you face any accessibility challenges with your online application and require additional support, you have the option of speaking to a member of our Recruitment Team who can support you to complete an application in an alternative format. If you would benefit from this support, please email recruitment@jcb.com, and a member of the team will be in touch.
Recruitment Agencies: JCB does not accept any speculative approaches to present candidates for advertised vacancies.
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Commercial Insurance New Business Team Leader employer: J C Bamford Excavators Ltd
Contact Detail:
J C Bamford Excavators Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Insurance New Business Team Leader
✨Tip Number 1
Get to know the company inside out! Research JCB Insurance and its values, especially how they cater to the construction industry. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership skills! Since this role involves leading a team, think about examples from your past where you've motivated others or resolved conflicts. Be ready to share these stories during your interviews to demonstrate your fit for the role.
✨Tip Number 3
Prepare for those tricky questions! You might face scenarios related to customer service or compliance with FCA regulations. Think through how you'd handle these situations and be ready to discuss your thought process.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the JCB family.
We think you need these skills to ace Commercial Insurance New Business Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Commercial Insurance New Business Team Leader. Highlight your leadership experience and any relevant skills in commercial insurance, as this will show us you’re a great fit for the team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how your coaching skills can help develop our Direct Sales Coordinators. Keep it engaging and personal!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to lead teams and meet sales targets. Numbers and examples can really make your application stand out to us.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our recruitment team.
How to prepare for a job interview at J C Bamford Excavators Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of commercial insurance, especially in the construction industry. Familiarise yourself with JCB Insurance's services and how they stand out from competitors. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be ready to discuss your leadership style and experiences. Prepare examples of how you've motivated teams in the past, handled challenges, and supported professional development. This will demonstrate your capability to lead effectively.
✨Prepare for Scenario Questions
Expect questions about handling escalated queries or complex cases. Think of specific situations where you resolved issues successfully, focusing on your problem-solving skills and customer service approach. This will highlight your ability to maintain high standards under pressure.
✨Engage with the Interviewers
During the interview, don't just answer questions—engage with your interviewers. Ask insightful questions about the team dynamics, company culture, and future goals. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
