At a Glance
- Tasks: Provide IT support at various customer sites, solving issues and ensuring smooth operations.
- Company: Established tech company with a strong focus on customer service and innovation.
- Benefits: Gain Level 3 IT qualifications, full training, and potential for overtime pay.
- Other info: Dynamic role with travel opportunities and a supportive apprenticeship team.
- Why this job: Kickstart your tech career with hands-on experience and opportunities for growth.
- Qualifications: Open to enthusiastic learners; no prior experience required.
The predicted salary is between 800 - 1400 £ per month.
Originally set up in 1933 by Joseph Brand as an electrical contracting and repair business in Margaret Street W1, the company today still operates with the same guiding principle of Customer Service underpinning all its many core activities. With Headquarters still based in Margaret Street, J Brand now directly employs over 120 Staff many located regionally and offers a nationwide-European service. Diversification has also enabled J Brand to flourish, with pioneering work being conducted in the late 1970s, when data communications was in its infancy.
With the addition of a dedicated support desk facility, configuration centres in London and the North West of England and continued investment in personnel, J Brand is able to offer customers a total network solution for projects across technologies and vertical market sectors. Tech and digital professionals in London earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career.
- Attending multiple and various sites per day reacting to IT support calls
- Responsible for attending customer sites, largely retail, to fix IT issues and ensure that they (our customer) can continue to trade
- Embracing the company ethos My Customer, My Responsibility at all times
- Signing in to site, completing works, signing out of site, respecting the customer
- Reviewing Health & Safety
- Working with management seamlessly to the customer
- Ensuring effective and great communication skills at all times
- Managing 3rd party stock (on van) allocated to you
- IT Maintenance works
- Open mind to/when learning new skills
- Completing site sign off reports
- Problem-solving
- Flexibility, both in terms of location of work (may mean lodging away from home) and in the type of works allocated
- Potential weekend works (at least 1 week in 4) - but this would attract OT
- Ability to travel and work alone
- Desire to progress
- Desire to service customers
Level 3 Information Communications Technician Apprenticeship Standard. You will receive full training and support from the Just IT Apprenticeship team to increase your skills and knowledge. Your training will include gaining internationally recognised Level 3 IT qualifications. Monday - Friday, 9.00am - 5.30pm. Shifts TBC.
It Field Engineer Apprentice in Runcorn employer: J Brand Ltd
J Brand is an exceptional employer that prioritises customer service and employee development, making it an ideal place for aspiring IT Field Engineer Apprentices. With a strong commitment to training and support, employees benefit from gaining internationally recognised qualifications while working in a dynamic environment across various sites. The company's rich history and innovative approach ensure that you will be part of a forward-thinking team dedicated to providing top-notch IT solutions.
StudySmarter Expert Advice🤫
We think this is how you could land It Field Engineer Apprentice in Runcorn
✨Tip Number 1
Get to know the company inside out! Research J Brand's history, values, and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be dealing with IT issues on-site, think of common tech problems and how you'd tackle them. Being able to demonstrate your approach to troubleshooting can really impress potential employers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about the opportunity. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace It Field Engineer Apprentice in Runcorn
Some tips for your application 🫡
Show Your Passion for IT:When writing your application, let us see your enthusiasm for technology and problem-solving. Share any relevant experiences or projects that highlight your interest in IT, as this will help you stand out.
Tailor Your Application:Make sure to customise your application to reflect the job description. Use keywords from the posting, like 'customer service' and 'flexibility', to show that you understand what we're looking for.
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see why you're a great fit for the role.
Apply Through Our Website:We encourage you to submit your application through our website. This ensures that we receive all your details correctly and can process your application smoothly. Plus, it shows you're keen to join our team!
How to prepare for a job interview at J Brand Ltd
✨Know Your Stuff
Make sure you brush up on the basics of IT support and maintenance. Familiarise yourself with common issues that retail customers might face, as well as the tools and technologies used in the field. This will show your potential employer that you're not just keen but also knowledgeable.
✨Embrace the Company Ethos
Understand and embody the company's guiding principle of 'My Customer, My Responsibility'. Be prepared to discuss how you would approach customer service and problem-solving in real-life scenarios. This will demonstrate that you align with their values and are ready to take ownership of your work.
✨Show Flexibility and Willingness to Learn
Be open about your readiness to adapt to different locations and types of work. Highlight any past experiences where you've had to learn new skills quickly or handle unexpected challenges. This will reassure them that you're a great fit for the dynamic nature of the role.
✨Communicate Effectively
Practice your communication skills before the interview. You’ll need to convey technical information clearly to customers who may not be tech-savvy. Think of examples where you've successfully communicated complex ideas simply, as this will showcase your ability to connect with clients.
