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Collections Team Leader (Administration)
Location: Liverpool / Hybrid
Department: Collections
Reports to: Collections Manager
About the Role
We are seeking an experienced and motivated Collections Team Leader - Administration to lead the daily operations of our Collections Administration Team. This is an exciting opportunity for an organised and people-focused leader who thrives in a fast-paced environment and is passionate about delivering exceptional service standards.
In this role, you will oversee workflow management, resource allocation, and team performance to ensure effective debt collection services are delivered within agreed Service Level Agreements (SLAs). You will work closely with colleagues across the business to support debt recovery activities while driving continuous improvement, compliance, and operational excellence.
As a leader within the team, you will provide coaching, guidance, and performance support to help colleagues develop, succeed, and deliver outstanding results.
Key Responsibilities
- Lead the day-to-day operations of the Collections Administration Team.
- Manage workloads and resources to ensure service levels and performance targets are achieved.
- Monitor team productivity, quality, and compliance standards.
- Provide coaching, training, and ongoing performance feedback to team members.
- Identify process inefficiencies and implement improvements to enhance productivity and service delivery.
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Manage and oversee debt recovery case progression, ensuring timely completion of tasks.
- Build effective working relationships with internal stakeholders, including legal and litigation teams.
- Respond to client enquiries, provide updates, and maintain excellent levels of client service.
- Support the delivery of team and departmental KPIs and operational objectives.
About You
We're looking for someone who can combine strong leadership skills with operational expertise and a commitment to continuous improvement.
- Previous experience leading or supervising an administrative or collections team.
- Strong workload management and organisational skills.
- Excellent attention to detail with a focus on accuracy in documentation and communication.
- Ability to manage competing priorities and meet deadlines.
- Strong communication and stakeholder management skills.
- Proficiency in Microsoft Office and relevant case management systems.
- Experience monitoring team performance against KPIs and SLAs.
- Experience within debt recovery, property management, legal services, or a regulated environment.
- Knowledge of debt recovery processes and relevant legal regulations.
- Experience implementing process improvements and driving operational efficiencies.
What's in it for You?
JB Leitch is a nationally recognised Legal 500 firm specialising in property management law, acting for major corporate landlords, asset managers, and managing agents across England and Wales.
Why Join Us?
- Work within the UK's largest team of property management legal specialists.
- Investors in People accredited, with a strong focus on development and career progression.
- A collaborative, people-first culture with exposure to high-volume, high-quality work.
- Opportunity to lead, influence, and improve key operational processes.
- Enhanced parental pay
- Medical cash plan
- Enhanced annual leave
- And much more
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Collections - Team Leader (Administration) in Liverpool employer: J B Leitch Ltd
JB Leitch is an excellent employer for those seeking a rewarding career as a Litigation Paralegal, offering a supportive environment within the UK's largest team of property management legal specialists. With a strong focus on employee development and a collaborative culture, you will have access to meaningful work and a competitive benefits package that includes hybrid working, enhanced parental pay, and wellbeing support. Join us to grow your career in a nationally recognised Legal 500 firm that values its people and fosters professional progression.
