At a Glance
- Tasks: Engage customers through calls, emails, and social media while managing digital marketing campaigns.
- Company: Join a dynamic UK team focused on sustainability and innovation.
- Benefits: Competitive salary, flexible benefits, and exposure to cutting-edge digital tools.
- Other info: Collaborate closely with marketing and sales professionals in an entrepreneurial environment.
- Why this job: Shape customer engagement strategies and make a real impact in a growing company.
- Qualifications: Bachelor’s degree in Marketing or related field with 3-5 years of experience.
The predicted salary is between 30000 - 40000 £ per year.
Are you passionate about digital marketing but equally energised by real conversations with customers? Do you enjoy creating strong content and personally following up leads? Do you dare to pick up the phone and proactively connect with customers, without being a hard seller? The role sits within the sales team. The person we hire needs to be comfortable picking up the phone, following up on warm leads and actively engaging customers and not just responding to inbound queries. At the same time, they need solid digital marketing skills to support campaigns, manage content and work with CRM and email tools. In short: we need someone who combines a real commercial drive with hands-on marketing execution experience.
Job Description:
- Customer Engagement and Follow-up: Proactively follow up digital leads via email, phone and video calls. Reach out to customers after online interactions, downloads or campaigns. Build structured relationships across different professional segments. Understand customer needs and guide them through their decision-making journey. Provide aftercare and maintain ongoing engagement. Collaborate with Sales to ensure smooth handovers where appropriate. Build trust and long-term relationships without hard-selling.
- Social Media, CRM and Digital platforms: Create and manage targeted social media content in collaboration with marketing. Contribute to email campaigns and customer communication flows. Maintain and update CRM records accurately. Work with marketing automation tools to support customer journeys. Manage and optimise website and e-commerce content (including product pages and visuals). Support landing pages and conversion pathways. Monitor customer interactions and visitor behaviour. Provide feedback and improvement ideas to marketing and development teams.
- Content and Segment Communication: Develop communication tailored to different professional target groups. Write engaging, conversion-focused content for social media, email and website. Turn customer conversations and questions into content opportunities and insights.
- Reporting and Insights: Support monthly reporting on digital performance and engagement. Track follow-up activity and customer response. Translate insights into practical improvement actions with your team.
Your profile:
- Bachelor’s degree (or equivalent) in Marketing, Communication or Digital Media.
- 3 - 5 years of experience in Sales and Marketing.
- Experience of outbound calling / Market Research is an asset.
- Strong written and verbal communication skills.
- Confident speaking with customers by phone and video.
- Digitally savvy and comfortable working with CRM systems.
- Commercially aware with an interest in customer behaviour.
- Structured, organised and proactive.
- Curious mindset and willing to take initiative.
- Able to balance digital tools with genuine relationship-building.
What we offer:
- A key position within a growing UK team.
- A dynamic and entrepreneurial working environment.
- Close collaboration with marketing and sales professionals.
- The opportunity to shape customer engagement strategies.
- Exposure to digital tools, automation and e-commerce platforms.
- A company culture focused on sustainability, innovation and long-term relationships.
- Competitive salary package with flexible benefits.
Digital Marketing Executive in Horsham employer: IZ Recruit
Join a dynamic and entrepreneurial team as a Digital Marketing Executive, where your passion for digital marketing meets meaningful customer engagement. We offer a collaborative work culture that prioritises sustainability and innovation, alongside opportunities for professional growth and exposure to cutting-edge digital tools. Enjoy a competitive salary package with flexible benefits, all while making a real impact in shaping customer engagement strategies.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Marketing Executive in Horsham
✨Tip Number 1
Get comfortable with picking up the phone! It’s all about making those connections. Don’t wait for customers to come to you; reach out after they’ve interacted with your content. A friendly call can make all the difference!
✨Tip Number 2
Show off your digital marketing skills by creating engaging content for social media and email campaigns. Use your creativity to tailor messages that resonate with different audiences. Remember, it’s not just about selling; it’s about building relationships!
✨Tip Number 3
Keep track of your interactions and insights using CRM tools. This will help you understand customer behaviour better and refine your approach. Plus, it shows potential employers that you’re organised and proactive!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining us. Make sure to highlight your hands-on experience and commercial drive in your conversations during interviews.
We think you need these skills to ace Digital Marketing Executive in Horsham
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for digital marketing shine through in your application. We want to see that you’re not just ticking boxes but genuinely excited about engaging with customers and creating content.
Tailor Your Content:Make sure to customise your CV and cover letter to highlight relevant experience. We love seeing how your skills align with our needs, especially in customer engagement and digital marketing.
Be Authentic:When writing your application, be yourself! We appreciate a genuine voice that reflects your personality. Remember, we’re looking for someone who can build real relationships, so let that come through in your writing.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at IZ Recruit
✨Know Your Digital Marketing Stuff
Make sure you brush up on your digital marketing knowledge before the interview. Be ready to discuss your experience with CRM systems, social media content creation, and email campaigns. Show them you’re not just a talker but someone who can execute!
✨Practice Your Customer Engagement Skills
Since this role involves proactive customer engagement, practice how you would approach a follow-up call or email. Think about how you can build relationships without coming off as pushy. Maybe even role-play with a friend to get comfortable!
✨Show Off Your Content Creation Skills
Prepare examples of engaging content you've created in the past. Whether it’s social media posts, emails, or website copy, be ready to showcase your writing skills and how you tailor content for different audiences.
✨Be Ready to Discuss Insights and Improvements
Think about how you’ve used data to drive decisions in your previous roles. Be prepared to share specific examples of how you’ve tracked performance and translated insights into actionable strategies. This will show your analytical side and your ability to improve processes.
