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- Tasks: Support the ECO Manager with admin tasks and deliver top-notch customer service.
- Company: Join IZ Energy, a leader in making homes energy efficient across the UK.
- Benefits: Enjoy a full-time role with a competitive salary of £26K and a chance to make an impact.
- Why this job: Be part of a mission-driven team focused on sustainability and customer satisfaction.
- Qualifications: Strong admin skills, customer service experience, and proficiency in Microsoft Office are key.
- Other info: This is an office-based role located in Barking, London.
The predicted salary is between 20800 - 36400 £ per year.
Job Title: ECO4 & GBIS – ECO PROJECT ADMINISTRATOR
Location: Barking, London – OFFICE BASED ROLE
Employment Type: Full-Time
Reporting To : ECO & GBIS Manager
Salary: £26K
Company Overview: For over a decade IZ Energy has been helping people make their homes more energy efficient installing measures such as insulation, ventilation, and renewable energy technologies. We install measures for homeowners, landlords, housing associations and local authorities across the UK.
We excel in installing energy-efficient solutions that deliver both comfort and savings directly to your home. Our goal is to lead the charge toward a more environmentally friendly and economically efficient future for everyone.
Job Summary: The ECO Coordinator will play a critical role in supporting the ECO Manager by focusing on administrative tasks and delivering outstanding customer service. This role ensures the smooth handling of ECO4 and GBIS-funded projects, from managing customer inquiries to maintaining accurate records and providing seamless support to customers and internal teams at IZ Energy.
Key Responsibilities
Administrative Support
- Process and manage all administrative tasks related to ECO4 and GBIS funding schemes, in line with OFGEM guidance.
- Accurately input and update project data across internal systems, ensuring data integrity.
- Prepare documentation for submissions, compliance checks, and project tracking.
- Monitor and manage deadlines, assisting the ECO Manager with timely task completion.
- Organize and maintain a centralized system for all project-related records and correspondence.
Customer Service
- Serve as a primary point of contact for customers, addressing inquiries and providing updates on project progress.
- Manage incoming calls and emails, ensuring queries are resolved promptly and professionally.
- Support customers through the funding application process, ensuring a smooth and positive experience.
- Handle complaints or issues with empathy and efficiency, escalating complex matters to the ECO Manager when necessary.
Skills & Qualifications
- Strong background in administration, with experience in customer service roles preferred.
- Excellent interpersonal and communication skills, with the ability to build positive relationships with customers and stakeholders.
- Highly organized, with the ability to manage multiple tasks and meet deadlines.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable working with CRM systems.
- A proactive and problem-solving attitude, with attention to detail and accuracy.
- Knowledge of ECO4, GBIS, or similar funding energy efficiency schemes is advantageous.
ECO4 & GBIS - ECO PROJECT ADMINISTRATOR employer: IZ Energy Services Ltd
Contact Detail:
IZ Energy Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ECO4 & GBIS - ECO PROJECT ADMINISTRATOR
✨Tip Number 1
Familiarize yourself with the ECO4 and GBIS funding schemes. Understanding the specifics of these programs will not only help you in the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your customer service experience during conversations. Since this role involves direct interaction with customers, showcasing your ability to handle inquiries and complaints effectively will set you apart.
✨Tip Number 3
Prepare examples of how you've managed administrative tasks in previous roles. Being able to discuss specific instances where you maintained data integrity or organized records will show your organizational skills.
✨Tip Number 4
Demonstrate your proficiency with Microsoft Office and CRM systems. If you have any certifications or relevant experience, be ready to discuss them, as technical skills are crucial for this position.
We think you need these skills to ace ECO4 & GBIS - ECO PROJECT ADMINISTRATOR
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the ECO Project Administrator position. Understand the key responsibilities and required skills, so you can tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous administrative roles or customer service experience. Use specific examples that demonstrate your ability to manage tasks, handle inquiries, and maintain accurate records.
Showcase Your Skills: Make sure to mention your proficiency in Microsoft Office Suite and any experience with CRM systems. Highlight your organizational skills and attention to detail, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a personalized cover letter that explains why you are interested in the ECO Project Administrator position at IZ Energy. Discuss your passion for energy efficiency and how your background aligns with their mission.
How to prepare for a job interview at IZ Energy Services Ltd
✨Show Your Administrative Skills
Highlight your experience in administration during the interview. Be prepared to discuss specific examples of how you've managed data, organized records, and ensured compliance in previous roles.
✨Demonstrate Customer Service Excellence
Since this role involves significant customer interaction, share examples of how you've successfully handled customer inquiries and resolved issues. Emphasize your ability to maintain a positive attitude even in challenging situations.
✨Familiarize Yourself with ECO4 and GBIS
Research ECO4 and GBIS funding schemes before the interview. Understanding these programs will show your genuine interest in the role and help you answer questions more effectively.
✨Prepare for Behavioral Questions
Expect questions that assess your problem-solving skills and ability to work under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses and provide clear, concise examples.
