At a Glance
- Tasks: Welcome guests, manage front-desk activities, and provide exceptional customer service.
- Company: Join the Hilton Garden Inn Snowdonia team, where hospitality meets adventure.
- Benefits: Enjoy discounts on food, health support, and free meals during shifts.
- Other info: Great opportunity for career growth in a dynamic hotel environment.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Team player with a passion for customer service and adaptability.
The predicted salary is between 20000 - 25000 £ per year.
We are now looking for a Hotel Receptionist who shares our passion for Hilton Garden Inn Snowdonia, hospitality, and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.
Job Purpose
As a Receptionist, you will be the first point of contact for the Hotel guests. Our Receptionist’s duties include offering administrative support across the organisation. You will welcome guests and greet people who visit the hotel. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.
Main Duties and Responsibilities
- Be proactive in ensuring all guests are welcomed and departed in a timely and appropriate manner. Make it memorable
- Demonstrate an awareness of customer priorities, anticipate needs and build rapport
- Optimise customer spend through promotional awareness and suggestive selling techniques. Prioritise activity/interactions as appropriate
- Be fully briefed pre- and post-shift and be aware of VIP’s or guests with special needs
- Be aware of company policy and legal requirements that affect your role and always respect the privacy of our customers
- Ensure you are maximising loyalty program enrolments and delivering the benefits consistently to existing program members
- Continuously capture guest preferences and maintain guest profiles in PMS
- Ensure that all prescribed and designed processes, systems and standards are maintained
- Maintain a safe and secure environment for yourself, guests and colleagues
- Ensure that guest problems are resolved effectively but avoided whenever possible
- Communicate clearly between customer, reservations, housekeeping and other hotel operating departments, both ways
- Ensure shift handover is comprehensive
- Be aware of the department standards, goals, objectives and performance
- Understand the products we sell, their price and the processes and systems designed to present them to our customers
- Ensure your behaviour respects the perspective, privacy, safety and security of our guests and your colleagues
- Maintain guest balances, cash float balances and comply with relevant credit and finance policies
- Provide constructive suggestions/feedback to the leadership group on product, process or learning delivery improvements
- Apply yourself fully during team training and briefing exercises
- Always deliver your “fair share” in team task elements of the role and support colleagues whose workload may temporarily exceed your own
Key Skills / Experience Requirements
- Teamwork - The ability to work co‐operatively with others, be part of a team and work together as opposed to working separately or competitively. The willingness to co‐operate with others and seek common goals.
- Customer Focus - The ability to proactively sense and take action on customer needs and opportunities. The willingness to exceed customer expectation.
- Living the Values - The ability to inspire day to day demonstration of the Hilton values. The willingness to walk the talk and positively project the face of Hilton Worldwide.
- Dependability - The ability to do what is required to meet commitments and to deliver as needed.
- Adaptability - The ability to be flexible and change as needed. The willingness to learn from others.
- Quality - The ability to meet commitments in accordance with requirements and deliver value. The willingness to pursue excellence.
- Productivity - The ability to maximize output with minimum input. The willingness to seek more efficient and effective ways of getting things done.
Preferred Qualifications
- Experience working as part of a team
- Experience working in a demanding customer service role
- Additional language skills and appropriate IT/Systems skills
‘What’s in it for me?’ I hear you ask
- Team Member Hilton Honors
- 50% Food & Beverage discount at restaurants when staying at properties within the Hilton Portfolio on a Team Member or Family & Friends rate
- Access to Health Assured – Employee Assistance Programme
- FFIT Conwy Corporate Membership (10% discount on standard)
- 50% off F&B (Maximum 4 people) in the hotel
- 25% off ‘Thermal experience’ entry in off-peak
- Free staff food whilst on shift
Additional Information
- If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies
- This role is open to direct applicants only: no agencies please
Receptionist employer: IXORA Hotel & Spa
At Hilton Garden Inn Snowdonia, we pride ourselves on fostering a vibrant work culture that values teamwork, customer focus, and personal growth. As a Receptionist, you will not only be the face of our hotel but also enjoy benefits such as discounts on food and beverage, access to wellness programmes, and opportunities for career advancement within a globally recognised brand. Join us in creating memorable experiences for our guests while being part of a supportive and dynamic team in a stunning location.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like IXORA Hotel & Spa. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to IXORA Hotel & Spa
Don't be shy about reaching out to IXORA Hotel & Spa directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about IXORA Hotel & Spa and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at IXORA Hotel & Spa
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
