At a Glance
- Tasks: Ensure guests have a safe and pleasant stay during overnight hours.
- Company: IXORA Hotel & Spa, a modern sanctuary in stunning Snowdonia.
- Benefits: Competitive pay, staff stays, uniform provided, and supportive team environment.
- Other info: Ideal for night owls who enjoy working independently in a dynamic setting.
- Why this job: Join a friendly team and make a difference in guest experiences.
- Qualifications: Good communication skills and previous customer service experience preferred.
The predicted salary is between 22000 - 26000 € per year.
IXORA Hotel and Spa opened in December 2024, which forms part of Interesting Hotels Group, nestled in the breathtaking surroundings of Snowdonia (Eryri) National Park. IXORA Hotel & Spa is your modern sanctuary for leisure and business alike. Surrounded by stunning panoramic mountain views and serene natural beauty, we offer luxurious accommodations, onsite dining, a fitness centre, and a tranquil spa.
Job Purpose
We are looking for a reliable, friendly, dependable, and customer-focused Night Porter to join our team. You will help ensure guests have a safe, comfortable, and pleasant stay during overnight hours. This role is ideal for someone who enjoys customer service, can work independently, and is comfortable handling a variety of overnight duties.
Main Duties and Responsibilities
- Prepare all required meeting rooms and public areas to required setup standards as outlined on function sheets as per the company’s standard and procedures.
- Prepare breakfast area and public spaces for the morning shift.
- Replenish supplies in public areas where required.
- Carry out cleaning duties including laundry room, back of the office, lobby, Restaurant/Bar, meeting rooms, and reception areas.
- Basic housekeeping or maintenance duties if needed.
- Complete basic administrative and night audit tasks.
- Welcome late arrivals and assist with guest check-ins/check-outs.
- Respond to guest requests and enquiries during the night.
- Provide excellent customer service in a polite and professional manner.
- Assist guests with directions, local attractions, taxis, or basic hotel information.
- Carry out regular security and fire safety checks around the hotel.
- Monitor entrances, parking, and public areas overnight.
- Report any incidents, disturbances, or maintenance issues.
- Ensure hotel health and safety procedures are followed at all times.
- Record important information for the morning team.
- Clean meeting rooms to a high standard.
- Work closely with reception, other front of house departments, and management to ensure smooth hotel operations.
Requirements
- Good communication and customer service skills.
- Reliable and punctual.
- Able to work night shifts independently.
- Basic computer skills.
- Previous hotel, hospitality, or customer service experience.
- Work in a similar busy environment.
- Must have the right to work in the UK.
What’s in it for me?
- Staff stays across the group.
- Service charge paid regularly.
- Uniform provided.
- Health Assured Employee Assistance Programme.
- Supportive team environment.
- Competitive rate of pay.
Additional Information
If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies.
Night Porter employer: IXORA Hotel & Spa
At IXORA Hotel and Spa, we pride ourselves on being an exceptional employer, offering a supportive team environment where every member is valued. Nestled in the stunning Snowdonia National Park, our location provides not only breathtaking views but also unique opportunities for personal and professional growth within the hospitality industry. With competitive pay, regular service charge, and a commitment to employee well-being through our Health Assured Employee Assistance Programme, we ensure that our staff enjoy a rewarding and fulfilling career with us.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in hospitality. They might know about openings at IXORA Hotel & Spa or can give you the inside scoop on what it’s like to work there.
✨Tip Number 2
Be proactive! Don’t just wait for job postings. Visit our website regularly and apply directly. Show us your enthusiasm for the Night Porter role by expressing why you’d be a great fit!
✨Tip Number 3
Prepare for interviews by researching IXORA Hotel & Spa. Understand our values and what makes us unique. This will help you stand out and show us that you’re genuinely interested in being part of our team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us that you’re keen and professional, which is exactly the kind of attitude we love at IXORA.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and reliable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Tailor Your Experience:Make sure to highlight any previous experience in hospitality or customer service. We’re looking for someone who can handle overnight duties with ease, so connect your past roles to what we need at IXORA Hotel & Spa.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff—just the good stuff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Night Porter role. Plus, it’s super easy!
How to prepare for a job interview at IXORA Hotel & Spa
✨Know the Hotel Inside Out
Before your interview, take some time to research IXORA Hotel and Spa. Familiarise yourself with its services, amenities, and the surrounding area. This will not only show your genuine interest in the role but also help you answer questions about how you can contribute to enhancing the guest experience.
✨Showcase Your Customer Service Skills
As a Night Porter, excellent customer service is key. Prepare examples from your past experiences where you've gone above and beyond for guests. Think about situations where you resolved issues or made someone's stay more enjoyable, as this will demonstrate your ability to handle the responsibilities of the role.
✨Be Ready for Scenario Questions
Expect scenario-based questions during your interview. For instance, you might be asked how you would handle a late-night guest complaint or a security issue. Practise your responses to these types of questions, focusing on your problem-solving skills and ability to remain calm under pressure.
✨Dress the Part and Be Punctual
Even though the role is for night shifts, make sure to dress smartly for your interview. A professional appearance shows respect for the opportunity. Also, plan to arrive early; punctuality is crucial in the hospitality industry, and it sets a positive tone for your interview.
