At a Glance
- Tasks: Deliver outstanding cleanliness and comfort in guest rooms at a luxury hotel.
- Company: Join IXORA Hotel & Spa, a modern sanctuary in stunning Snowdonia.
- Benefits: Enjoy staff stays, flexible hours, training, and health support.
- Other info: Dynamic role with opportunities for growth in a beautiful location.
- Why this job: Be part of a passionate team creating incredible experiences for guests.
- Qualifications: Experience in hotel housekeeping and a positive, hardworking attitude.
The predicted salary is between 18900 - 23100 £ per year.
IXORA Hotel and Spa opened in December 2024 which forms part of Interesting Hotels Group, nestled in the breathtaking surroundings of Snowdonia (Eryri) National Park, IXORA Hotel & Spa is your modern sanctuary for leisure and business alike.
Surrounded by stunning panoramic mountain views and serene natural beauty, we offer luxurious accommodations, onsite dining, a fitness centre and tranquil Spa.
We are now looking for
Housekeepers who shares our passion for hospitality, and world-class customer service.
We value hard working, positive team players who are committed to delivering an incredible experience for our guests.
Want to be part of the adventure?
Take a look at the full job description below.
Job Purpose
To deliver outstanding levels of cleanliness and guest comfort in the Guest Room environment.
Main Duties and Responsibilities
- Clean / prepare and review the guest rooms (and any associated areas) allocated to you to the defined standard
- Service rooms – depending on length of stay
- Maintain a safe and secure environment for yourself, guests and colleagues
- Respect the privacy of others and maintain behaviours in line with the company’s security, operating process and environmental policies
- Deal with any guest enquires in a positive manner and in line with defined standards
- Be proactive in ensuring all guests are acknowledged in a timely and appropriate manner
- Ensure your behaviour respects the perspective, privacy, safety and security of your colleagues
- Provide constructive suggestions/feedback to the leadership group on product, process or learning delivery improvements
- Always deliver your “fair share” in team task elements of the role and support colleagues whose workload may temporarily exceed your own
- Ensure the tools you need for your shift are well organised and you have all the materials you’ll need during your shift
- Be aware of scheduled shifts and planned learning sessions; attend as required
- Be aware of the department standards, goals, objectives and performance
- Be aware of specific guest requests and on-site contractors
- Preferred Skills / Experience Requirements
- Experience in hotel housekeeping
- Experience working in a demanding role
- ‘What’s in it for me?’ I hear you ask
- Staff stays across the group
- Service charge paid regularly
- Uniform provided
- Health Assured Employee Assistance Programme
- Training
- Flexible hours
- Additional Information
- If you have not heard back from us within 28 days of your application, then it has not been successful on this occasion but please do consider applying for future department/business vacancies
- Weekends and holidays are our busiest period; therefore, your working week will reflect this
- Must have right to work in the UK.
Housekeeper employer: IXORA Hotel & Spa
At Hilton Garden Inn Snowdonia, we pride ourselves on fostering a vibrant work culture that values teamwork, customer focus, and personal growth. As a Receptionist, you will not only be the face of our hotel but also enjoy benefits such as discounts on food and beverage, access to wellness programmes, and opportunities for career advancement within a globally recognised brand. Join us in creating memorable experiences for our guests while being part of a supportive and dynamic team in a stunning location.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeper
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like IXORA Hotel & Spa. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to IXORA Hotel & Spa
Don't be shy about reaching out to IXORA Hotel & Spa directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Housekeeper
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about IXORA Hotel & Spa and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at IXORA Hotel & Spa
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
