Food and Beverage Assistant

IXORA Hotel and Spa opened in December 2024, nestled in the breathtaking surroundings of Snowdonia (Eryri) National Park. We are now looking for Food & Beverage Assistants who share our passion for hospitality and world-class customer service. We value hardworking, positive team players committed to delivering an incredible experience for our guests.

Job Purpose
To provide a warm, friendly and efficient food and beverage service to our guests, ensuring exceptional service standards are delivered and maintained at all times in line with our guest expectations.

Main Duties and Responsibilities

• Report for duty on time in line with department personal presentation standards; submit specific time off requests as per department guidelines.
• Be aware of planned learning sessions and attend as required.
• Be aware of department standards, goals, objectives and performance.
• Understand the products we sell, their price and the processes and systems designed to present them to our customers.
• Communicate clearly between the customer and kitchen/dispense, both ways.
• Be proactive in ensuring all guests are welcomed in a timely and appropriate manner.
• Demonstrate an awareness of customer priorities, anticipate needs and build rapport.
• Optimise customer spends through promotional awareness and suggestive selling techniques and prioritise activities/interactions as appropriate.
• Be fully briefed pre and post service and be “tuned in” on the “tone” of service delivery for each service period/circumstance.
• Deliver products that meet the specified presentation and delivery guidelines.
• Close down transactions effectively, solicit feedback and deliver a memorable goodbye.
• Apply yourself fully during team training and briefing exercises.
• Always deliver your “fair share” in team task elements of the role and support colleagues whose workload may temporarily exceed your own.

Preferred Qualifications/Experience

• Experience working as part of a team where “people” skills were important.
• Experience in a restaurant/bar environment and hotel/venue banqueting.
• Basic Food Hygiene Certification.

What’s in it for me?

• Staff stays across the group.
• Service charge paid regularly.
• Uniform provided.
• Health Assured Employee Assistance Programme.
• Opportunity to develop.
• Training.
• Flexible hours.
• Competitive rate of pay.

If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies. This role is open to direct applicants only: no agencies please.