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- Tasks: Maximise customer spend and deliver exceptional experiences through reservations coordination.
- Company: Join IXORA Hotel & Spa, a modern sanctuary in stunning Snowdonia.
- Benefits: Enjoy staff stays, competitive pay, and health support.
- Why this job: Be part of a passionate team creating unforgettable guest experiences.
- Qualifications: Strong communication skills and experience in a sales-driven environment.
- Other info: Full training provided; great opportunities for personal development.
The predicted salary is between 24000 - 36000 £ per year.
IXORA Hotel and Spa opened in December 2024, nestled in the breathtaking surroundings of Snowdonia (Eryri) National Park. We offer luxurious accommodations, onsite dining, a fitness centre, and a tranquil Spa. We are now looking for a Hotel Reservationist who shares our passion for hospitality and world-class customer service. We value hardworking, positive team players committed to delivering an incredible experience for our guests.
Job Purpose
To maximise customer spend whilst delivering exceptional customer experiences, focusing on the coordination of reservations in the hotel and maximising customer spend across the whole site.
Main Duties and Responsibilities
- Serve as the main contact for room and Spa reservations at the hotel.
- Respond to all customer enquiries via telephone, email, and direct.
- Convert enquiries into contracted business to include weddings, hen & stag parties, and any group reservations.
- Understand the products we sell, their price, and the processes and systems designed to present them to our customers.
- Optimise customer spend through promotional awareness and suggestive selling techniques.
- Communicate clearly between customer and fellow departments.
- Produce in-depth and informative function sheets.
- Be proactive in ensuring all guests are welcomed in a timely and appropriate manner.
- Complete de-brief interviews to monitor the event experience.
- Demonstrate an awareness of customer priorities, anticipate needs, and build rapport.
- Strive to meet new requests.
- Be aware of company policy and legal requirements that affect your role and always respect the privacy of our customers.
- Ensure your behaviour respects the perspective, privacy, safety, and security of your colleagues.
- Provide constructive suggestions/feedback to the leadership group on product, process, or learning delivery improvements.
Experience Requirements
- Excellent oral and written communication skills.
- Proficient in Microsoft Word and Excel.
- Experience working as part of a team where “people” skills are important.
- Working in a sales-driven environment.
- Experience of Hotel Reservations.
- Ability to use the Microsoft suite of systems.
- Experience with property management systems; full training will be given.
What’s in it for me?
- Staff stays across the group.
- Service charge paid regularly.
- Health Assured Employee Assistance Programme.
- Opportunity to develop.
- Competitive rate of pay.
If you have not heard back from us within 28 days of your application, then it has not been successful on this occasion but please do consider applying for future department/business vacancies.
Reservationist in Conwy employer: IXORA Hotel & Spa
Contact Detail:
IXORA Hotel & Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservationist in Conwy
✨Tip Number 1
Get to know IXORA Hotel & Spa inside out! Familiarise yourself with our offerings, from the luxurious accommodations to the serene spa services. This way, when you chat with us, you can show off your knowledge and passion for what we do.
✨Tip Number 2
Practice your communication skills! As a Reservationist, you'll be the voice of our hotel. Try role-playing scenarios with friends or family to get comfortable handling different types of customer enquiries and converting them into bookings.
✨Tip Number 3
Be proactive! When you reach out to us, don’t just wait for a response. Follow up on your application and express your enthusiasm for the role. A little initiative goes a long way in showing us you're serious about joining our team.
✨Tip Number 4
Network like a pro! Connect with current employees on LinkedIn or attend local hospitality events. Building relationships can give you insider tips and might even help you land that dream job at IXORA!
We think you need these skills to ace Reservationist in Conwy
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences that highlight your commitment to providing exceptional customer service and how you can contribute to creating memorable stays for our guests.
Tailor Your Application: Make sure to customise your CV and cover letter to match the job description. Highlight relevant skills and experiences, especially those related to reservations and customer interactions, so we can see how you fit into our team at IXORA Hotel & Spa.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your qualifications and enthusiasm without having to sift through unnecessary details!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at IXORA Hotel & Spa.
How to prepare for a job interview at IXORA Hotel & Spa
✨Know Your Stuff
Before the interview, make sure you understand the hotel’s offerings, especially the reservations process and the services available at IXORA Hotel & Spa. Familiarise yourself with the types of accommodations, dining options, and spa services so you can confidently discuss them during your interview.
✨Showcase Your People Skills
As a Reservationist, you'll be the first point of contact for guests. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your communication skills and ability to build rapport, as these are crucial for delivering exceptional customer experiences.
✨Be Ready to Sell
Since maximising customer spend is part of the role, think about how you can demonstrate your sales skills. Prepare to discuss any previous experience in suggestive selling or upselling, and come up with ideas on how you could promote the hotel’s services effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to inquire about the team culture, training opportunities, or how success is measured in the Reservationist position. It’s a great way to show you’re genuinely interested in being part of their adventure.
