IXORA Hotel and Spa opened in December 2024 which forms part of Interesting Hotels Group, nestled in the breathtaking surroundings of Snowdonia (Eryri) National Park, IXORA Hotel & Spa is your modern sanctuary for leisure and business alike. Surrounded by stunning panoramic mountain views and serene natural beauty, we offer luxurious accommodations, onsite dining, a fitness centre and tranquil Spa.
Job Purpose
We are looking for a reliable and friendly, dependable and customer-focused Night Porter to join our team. You will help ensure guests have a safe, comfortable, and pleasant stay during overnight hours. This role is ideal for someone who enjoys customer service, can work independently, and is comfortable handling a variety of overnight duties.
Main Duties and Responsibilities
- Prepare all required meeting rooms and public areas to required setup standards as outlined on function sheets as per the company’s standard and procedures
- Prepare breakfast area and public spaces for the morning shift
- Replenish supplies in public areas where required
- Carry out cleaning duties including laundry room, back of the office, lobby, Restaurant/Bar, meeting rooms and reception areas
- Basic housekeeping or maintenance duties if needed
- Complete basic administrative and night audit tasks
- Welcome late arrivals and assist with guest check-ins/check-outs
- Respond to guest requests and enquiries during the night
- Provide excellent customer service in a polite and professional manner
- Assist guests with directions, local attractions, taxis, or basic hotel information
- Carry out regular security and fire safety checks around the hotel
- Monitor entrances, parking and public areas overnight
- Report any incidents, disturbances, or maintenance issues
- Ensure hotel health and safety procedures are followed at all times
- Record important information for the morning team
- Clean meeting rooms to a high standard.
- Work closely with reception, other front of house department and management to ensure smooth hotel operations
Requirements
- Good communication and customer service skills
- Reliable and punctual
- Able to work night shifts independently
- Basic computer skills
- Previous hotel, hospitality or customer service experience
- Work in a similar busy environment
- Must have right to work in the UK
‘What’s in it for me?’ I hear you ask
- Staff stays across the group
- Service charge paid regularly
- Uniform provided
- Health Assured Employee Assistance Programme
- Supportive team environment
- Competitive rate of pay
Additional Information
- If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies
Night Porter • Dolgarrog, Wales, United Kingdom
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