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For Companies At a Glance
- Tasks: Lead a team to enhance customer satisfaction and analyse performance data for improvements.
- Company: Dynamic EdTech company focused on educational outcomes and team collaboration.
- Benefits: Full-time role with a supportive environment and opportunities for professional growth.
- Why this job: Make a real difference in education while developing your leadership skills.
- Qualifications: Strong leadership experience in customer operations and excellent analytical skills.
- Other info: Join a collaborative team dedicated to improving educational experiences.
The predicted salary is between 36000 - 60000 £ per year.
An EdTech company is seeking a Customer Operations Team Lead in Greater London. The candidate will lead a team, focusing on performance management and customer satisfaction.
Responsibilities include:
- Analyzing performance data to drive improvements
- Managing inbound service and back-office processes
- Developing the team's capabilities
The ideal applicant has a strong leadership background in customer operations, with proven analytical and problem-solving skills. This full-time role offers the opportunity to work in a collaborative and supportive environment, contributing significantly to educational outcomes.
Hybrid London: Lead, Customer Operations & Analytics employer: IXL
Contact Detail:
IXL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid London: Lead, Customer Operations & Analytics
✨Tip Number 1
Network like a pro! Reach out to people in the EdTech space, especially those who work at companies you admire. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Show off your analytical skills! Prepare some examples of how you've used data to drive improvements in customer operations. Be ready to discuss these during interviews to demonstrate your problem-solving prowess.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers. Focus on leadership scenarios and how you've managed teams effectively in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission to improve educational outcomes.
We think you need these skills to ace Hybrid London: Lead, Customer Operations & Analytics
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience in customer operations. We want to see how you've successfully managed teams and driven performance improvements in the past.
Be Data-Driven: Since this role involves analysing performance data, include examples of how you've used data to make decisions or improve processes. We love candidates who can back up their claims with solid evidence!
Tailor Your Application: Don’t just send a generic application! Make sure to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We appreciate when applicants take the time to connect their background to our needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at IXL
✨Know Your Numbers
Make sure you come prepared with specific examples of how you've used data to drive improvements in customer operations. Be ready to discuss metrics you've tracked and how they influenced your team's performance.
✨Showcase Your Leadership Style
Think about your leadership approach and be ready to share how you've developed team capabilities in the past. Highlight any strategies you've implemented that improved team dynamics or customer satisfaction.
✨Understand the Company Culture
Research the EdTech company’s values and mission. Be prepared to explain how your personal values align with theirs, and how you can contribute to a collaborative and supportive environment.
✨Prepare for Problem-Solving Scenarios
Anticipate questions that may involve real-life customer service challenges. Think through your problem-solving process and be ready to walk the interviewer through your thought process and solutions.
