At a Glance
- Tasks: Help families find the perfect tutor and ensure a smooth booking experience.
- Company: Join MyTutor, the UK's leading online tutoring platform, part of IXL Learning.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Other info: Dynamic team environment with a focus on improving educational outcomes.
- Why this job: Make a real impact in education while building relationships with families.
- Qualifications: Customer service experience and excellent communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
Ready to make a real difference in education? Join MyTutor, the UK's leading online one-to-one tutoring platform and part of the IXL Learning family. We're on a mission to improve education for everyone, and we're looking for enthusiastic Tutor Matching Support Specialists to help us achieve it.
As a Tutor Matching Support Specialist you'll be part of a new team that helps families navigate the process of finding and booking the right tutor for their needs. You'll work with parents and students who have already expressed interest in tutoring, guiding them through tutor selection, pricing options, scheduling, and onboarding. You'll serve as a trusted advisor throughout the customer journey while also supporting account-related inquiries such as cancellations and refunds. Your goal is to create a seamless experience that helps families confidently connect with the right tutor and achieve their educational goals.
This is a full-time position based in our London office on Old Street. The work schedule for the role is Monday-Friday: 9am - 6pm in the office, plus one late shift: 10am - 7pm per month.
WHAT YOU'LL BE DOING- Guide prospective customers through the tutor selection and booking process via inbound phone, email, and live chat.
- Consult with parents and students to understand their learning goals, scheduling preferences, and budget requirements.
- Recommend tutors that best fit each family's unique profile and learning style.
- Support customers to book in their first tutoring session and ensure it goes smoothly, coordinating calendar logistics with customers.
- Assist customers with account management, re-matching families with new tutors when needs change, and resolving billing or refund inquiries.
- Build strong relationships with customers by delivering exceptional service and maintaining deep knowledge of our platform and tutoring offerings.
- Collaborate with team members to improve customer experiences, streamline processes, and achieve team goals.
- Bachelor's degree.
- Experience in customer service, customer success, admissions, enrollment, hospitality, retail, sales, or other customer-facing roles.
- Excellent communication skills, particularly when speaking with customers over the phone.
- Comfortable juggling communication across multiple channels, including email and chat.
- Proven ability to build immediate trust and consultatively guide customers toward the right decisions via phone, email, and live chat.
- Strong organizational skills, with high comfort managing calendars and scheduling platform bookings accurately.
- Ability to balance customer satisfaction with business goals, owning the customer's outcome.
- Ability to work both weekday and occasional late shifts until early evening.
- Experience handling customer support inquiries, including billing, refunds, or account management, is a plus.
- Passion for education, helping families succeed, and delivering an exceptional customer experience.
Safeguarding is everyone’s business at MyTutor – we are committed to safeguarding the welfare of children, young people and adults, and we expect all team members to share this commitment. This position is subject to an Enhanced DBS Disclosure check with children's barred list check.
Tutor Matching Support Specialist in London employer: IXL Learning
IXL Learning is an exceptional employer that values the contributions of its freelance team members, offering a flexible remote work environment that promotes a healthy work-life balance. With a strong commitment to employee growth, IXL provides opportunities for professional development and collaboration with experienced project managers and curriculum designers, ensuring that your expertise in British English and UK pedagogy is not only recognised but also nurtured. Join us in making a meaningful impact on students' learning experiences across the UK while enjoying the autonomy and support that comes with being part of a global leader in personalised education.
StudySmarter Expert Advice🤫
We think this is how you could land Tutor Matching Support Specialist in London
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like IXL Learning looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like Tutor Matching Support Specialist at IXL Learning, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Tutor Matching Support Specialist in London
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at IXL Learning, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of IXL Learning and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at IXL Learning
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that IXL Learning might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at IXL Learning.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
