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- Tasks: Lead a team to enhance service delivery and improve customer experiences using data analytics.
- Company: A leading educational technology firm in London focused on impactful solutions.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in education while developing your leadership skills.
- Qualifications: Leadership experience in customer operations and proficiency in data tools like GSheets and SQL.
- Other info: Join a mission-driven team dedicated to improving education for all.
The predicted salary is between 36000 - 60000 £ per year.
A leading educational technology firm in London seeks a Customer Operations Team Lead to enhance service delivery and team performance. This full-time role involves leading a team of Senior Customer Operations Executives, utilizing data analytics to drive improvements, and ensuring exceptional customer experiences.
The ideal candidate should possess:
- Leadership experience in customer operations
- A bachelor's degree
- Proficiency in data tools like GSheets and SQL
Join us in our mission to improve education for all!
Customer Operations Lead - Hybrid, Data-Driven & Impactful in London employer: IXL Learning
Contact Detail:
IXL Learning Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Lead - Hybrid, Data-Driven & Impactful in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. We want to see how your experience aligns with their mission to enhance education!
✨Tip Number 3
Show off your data skills! Be ready to discuss how you've used data analytics in past roles to drive improvements. We love candidates who can back up their claims with real examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals to join our mission.
We think you need these skills to ace Customer Operations Lead - Hybrid, Data-Driven & Impactful in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Operations Lead role. Highlight your leadership experience and any data analytics tools you've used, like GSheets or SQL, to show us you're the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about improving education and how your background in customer operations can help us enhance service delivery. Keep it engaging and personal!
Showcase Your Data Skills: Since this role is all about being data-driven, don’t forget to mention specific examples of how you've used data analytics to drive improvements in your previous roles. We love seeing concrete results!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at IXL Learning
✨Know Your Data Tools
Make sure you brush up on your skills with GSheets and SQL before the interview. Be ready to discuss how you've used these tools in past roles to drive improvements in customer operations. This will show that you're not just familiar with the tools, but that you can leverage them effectively.
✨Showcase Your Leadership Experience
Prepare specific examples of how you've led teams in customer operations. Think about challenges you've faced, how you motivated your team, and the impact of your leadership on service delivery. This will help demonstrate your capability to lead a team of Senior Customer Operations Executives.
✨Understand the Company’s Mission
Familiarise yourself with the company's mission to improve education for all. Be ready to articulate how your values align with this mission and how you can contribute to it through exceptional customer experiences. This shows that you're not just looking for a job, but that you're genuinely interested in making a difference.
✨Prepare for Behavioural Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you provide clear and concise responses that highlight your experience and thought process.
